What are the responsibilities and job description for the Manager position at Pearl Coffee Shop (Pasco)?
Description
About Us:
Pearl Coffee is a locally owned coffee stand dedicated to serving high-quality coffee, Red Bull drinks, and Boba with excellent customer service. We take pride in creating a welcoming atmosphere and providing delicious, handcrafted beverages to our community.
Job Summary: We are seeking a Coffee Shop Manager to lead our team, ensure smooth daily operations, and drive business growth.
Responsibilities
Operations & Leadership:
- Oversee daily store operations, including opening/closing procedures, inventory management, and equipment maintenance.
- Hire, train, schedule, and supervise baristas to ensure a high level of service and efficiency.
- Maintain a clean, organized, and welcoming environment for customers and employees.
- Uphold brand standards for all beverages, including coffee, Red Bull drinks, and boba tea.
Customer Experience & Sales:
- Provide excellent customer service by handling inquiries, complaints, and special requests professionally.
- Implement strategies to increase sales and customer engagement, such as promotions, loyalty programs, and seasonal offerings.
- Ensure all drinks are consistently prepared to company standards.
Financial & Inventory Management:
- Track daily sales, monitor expenses, and optimize profitability.
- Manage inventory, place orders, and minimize waste to maintain efficiency.
- Use POS systems to track performance and generate reports.
Compliance & Safety:
- Ensure adherence to health, safety, and food service regulations.
- Maintain all equipment and work areas in compliance with cleanliness and safety standards.
Qualifications
- Must be at least 18 years of age.
- Must be able to effectively communicate with Spanish-speaking customers regarding their orders.
- Minimum of one (1) year of management experience required.
- Minimum of two (2) years of experience in a coffee shop, boba tea shop, or similar beverage-focused environment required.
- Demonstrated leadership, communication, and problem-solving skills.
- Ability to effectively multitask and perform in a fast-paced work environment.
- Experience with inventory management, staff scheduling, and team supervision.
- Must have open availability and flexibility to work varying shifts, including evenings, weekends, and holidays.
- Familiarity with boba tea preparation and Red Bull–infused beverages is preferred.
Job Benefits
- Great team environment and fun work atmosphere
- Competitive pay tips
- Opportunities for growth within the company
- Employee discount
Contacts
If you love making delicious drinks and connecting with customers, we’d love to meet you! Apply today and join the Pearl Coffee family.