What are the responsibilities and job description for the Receptionist position at Peaks Healthcare Consulting?
About Us
At our assisted living community, our mission is simple: "To make residents feel cared for." We believe that our team members are the heart of our residents' experience. Our senior housing community is a vibrant and joyful place that promotes meaning and happiness for both residents and their families. Every day, we are inspired by the elders we care for, and we are motivated to provide the highest level of care and enrichment. If you share our passion for making a difference in the lives of others, we want you to be a part of our team.
Position Summary
The Receptionist plays a key role in creating a welcoming, positive atmosphere at our community. You will serve as the first point of contact for residents, families, and visitors, ensuring smooth daily operations at the front desk. You’ll be responsible for providing exceptional customer service, supporting staff, and managing various administrative tasks while upholding our values of care and compassion.
Key Responsibilities
Apply Today!
At our assisted living community, our mission is simple: "To make residents feel cared for." We believe that our team members are the heart of our residents' experience. Our senior housing community is a vibrant and joyful place that promotes meaning and happiness for both residents and their families. Every day, we are inspired by the elders we care for, and we are motivated to provide the highest level of care and enrichment. If you share our passion for making a difference in the lives of others, we want you to be a part of our team.
Position Summary
The Receptionist plays a key role in creating a welcoming, positive atmosphere at our community. You will serve as the first point of contact for residents, families, and visitors, ensuring smooth daily operations at the front desk. You’ll be responsible for providing exceptional customer service, supporting staff, and managing various administrative tasks while upholding our values of care and compassion.
Key Responsibilities
- Greet residents, visitors, and families with a warm, welcoming demeanor and assist with inquiries
- Answer and direct phone calls in a professional and efficient manner
- Perform general administrative duties such as scheduling appointments, handling correspondence, and maintaining records
- Manage resident check-ins and check-outs, ensuring all procedures are followed
- Maintain a clean and organized reception area
- Assist with resident requests and provide general information to families and visitors
- Support office staff with administrative tasks as needed
- Maintain security by following procedures for visitor check-ins and access control
- Coordinate transportation requests for residents when necessary
- Assist in the preparation of resident and staff communication materials
- Support special events and activities by managing guest lists and guest relations
- Maintain confidentiality and respect for the privacy of residents and staff at all times
- High school diploma or equivalent required
- 1-2 years of experience in a related position, preferably in a healthcare environment
- Strong verbal and written communication skills
- Exceptional interpersonal skills with a friendly and caring approach
- Ability to multi-task and handle a fast-paced work environment
- Proficient in MS Office (Word, Excel, Outlook) and basic office equipment (phones, fax, printer)
- Must be reliable and willing to work weekends, as needed
- Strong organizational skills and attention to detail
- A compassionate and empathetic attitude toward the elderly and their families
- Ability to maintain confidentiality and adhere to privacy laws
- Willingness to learn and adapt to new tasks and responsibilities as needed
- Dental Insurance
- Health Insurance
- Vision Insurance
Apply Today!