What are the responsibilities and job description for the Receptionist position at Peaks Healthcare Consulting?
The Front Desk Receptionist serves as the first point of contact for residents, families, visitors, and staff. This role is essential in creating a welcoming and professional environment while managing administrative tasks that support the smooth operation of the facility.
Key Responsibilities:
Key Responsibilities:
- Greet and assist residents, visitors, and vendors in a courteous and professional manner.
- Answer and direct incoming phone calls promptly and accurately. - Maintain visitor logs and ensure compliance with facility security and infection control protocols. - Manage incoming and outgoing mail and deliveries.
- Schedule appointments and coordinate meeting spaces as needed.
- Assist with clerical duties such as filing, scanning, and data entry. - Maintain a clean and organized reception area.
- Support other departments with administrative tasks as requested.
- Uphold confidentiality and HIPAA compliance at all times.
- High school diploma or equivalent required.
- Previous experience in a healthcare or long-term care setting preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office and basic computer skills.
- Compassionate and professional demeanor, especially when interacting with elderly residents and their families.
- Fast-paced environment with frequent interaction with residents and staff.
- May require occasional evening or weekend shifts.
- Must be able to sit, stand, and walk for extended periods.