Unified Communications Engineer

Who We Are

PEAKE is a dynamic small business committed to excellence, innovation, and integrity. We value fresh perspectives, continuous learning, and a team-driven approach. If you're ready to apply your technical skills and customer service mindset in a fast-paced networking environment, we’d love to hear from you!

Position Summary

We are seeking a highly skilled Unified Communications (UC) Engineer to design, implement, secure, and support enterprise-grade voice and collaboration systems across geographically dispersed environments. The ideal candidate will bring extensive experience managing large-scale Cisco Unified Communications infrastructures, ensuring secure, reliable, and high-performing voice and video services in support of mission-critical operations for federal and defense customers.

Key Responsibilities

• Provide engineering and administrative support for Cisco Unified Communications Manager (CUCM), Unity Connection, Expressways, Jabber, and related platforms across NIPR/SIPR and VoSIP networks.
• Monitor, maintain, and optimize UC systems for availability, performance, and reliability using tools such as RTMT and SolarWinds.
• Perform upgrades, migrations, and patching of UC infrastructure, including Cisco UCS servers, VG450 gateways, and VMware virtualized environments.
• Apply DISA STIGs, remediate ACAS scan findings, and maintain compliance with DoD cybersecurity standards.
• Support provisioning, deployment, and configuration of telephony devices, including developing BAT files, custom templates, and automated workflows.
• Develop and maintain comprehensive documentation including system design guides, installation manuals, service policies, and operational procedures.
• Collaborate with network, cybersecurity, and infrastructure teams to troubleshoot and resolve complex UC issues and escalate support needs as appropriate.
• Conduct site surveys, develop as-built documentation, and recommend design changes to improve performance, scalability, and security.
• Support users and stakeholders through Tier II/III troubleshooting, training, and end-user documentation.
• Participate in planning and deployment of new UC services and technologies and contribute to strategic roadmap development.

Required Qualifications

• 7 years of experience administering and engineering Cisco Unified Communications platforms in enterprise or DoD environments.
• Cisco Certified Network Associate (CCNA)
• Hands-on experience with CUCM, Unity Connection, Expressways, SIP, QoS, and VG series gateways.
• Experience upgrading and migrating Cisco UC systems, including UCS servers and virtualized environments (VMware ESXi).
• Strong understanding of DISA STIG compliance, IA controls, and security best practices in DoD networks.
• Proven ability to troubleshoot complex UC and collaboration issues in geographically distributed networks.
• Familiarity with network monitoring tools such as RTMT and SolarWinds.
• Strong technical documentation skills.
  

Clearance

• Active DoD Secret clearance required upon start.
  

Preferred Qualifications

• Bachelor’s degree in IT, Engineering, or a related field.
• Advanced Cisco certifications (CCNP).
• Experience supporting VoSIP environments or SIPRNet voice deployments.
• Experience with Tandberg video conferencing systems and enterprise video deployments.

Work Location

• Hybrid: onsite required in Falls Church, VA three (3) days per week, with the option to work remotely two (2) days per week

Compensation

• Salary based on senior-level experience and relevant qualifications: $120,000 - $130,000

Benefits

PEAKE offers a comprehensive benefits package designed to support your overall well-being:

• Medical, Dental & Vision plans through CareFirst
• 401(k) Retirement Plan with discretionary match, profit sharing, and 3% safe harbor contribution
• Paid Time Off: 15 days annually; Unlimited PTO after 5 years
• 11 Paid Holidays plus 5-day carryover allowance
• Education Reimbursement for approved coursework or trade training
• Employee Assistance Program (EAP) offering mental health, financial, and family care support
• Company-Paid Life, Short- & Long-Term Disability Insurance
• Health Savings Account (HSA) and Pre-Tax Commuter Benefits (DC Metro area)

Equal Opportunity Employer

PEAKE hires based solely on business needs and the qualifications of each individual. We do not tolerate discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to compliance with all applicable federal, state, and local employment laws.

Salary : $120,000 - $130,000