What are the responsibilities and job description for the Veterinary Client Service Representative position at Peake Brook Veterinary Center?
Peake Brook Veterinary Center | Privately Owned Veterinary Practice
Veterinary Client Service Representative
Location: 168 Route 171, Woodstock, CT 06281
Position Type: Full-Time | Hourly | In-Person
Schedule: Monday-Friday
Pay Range: $18-$21 per hour, depending on experience
About Peake Brook Veterinary Center
At Peake Brook Veterinary Center, we do more than just treat pets, we support the families who love them. We are a fast-paced, multi-doctor hospital, private practice dedicated to delivering top-tier medicine with compassion and empathy. Our front desk is the heartbeat of our practice, and we recognize our support staff as vital, equal partners in patient care.
What We Offer in Compensation & Benefits
- Competitive Pay: $18 to $21 per hour dependent on experience.
- Retirement Benefits: 401(k) plan with 3% company match.
- Insurance: Dental and vision insurance.
- Paid Time Off: Vacation, sick, and personal time in addition to paid holidays.
- Employee Assistance Program: Resources and support for employee well-being.
- Employee Discounts: Generous discounts on veterinary services, procedures, and retail pet food.
- Professional Development: Opportunities for continued learning and professional growth.
Your Role on Our Team
As a Veterinary Client Service Representative, you will be the first point of contact for our clients and an important link between our clients and medical team. This role is ideal for someone who is personable, dependable, detail-orientated, and able to remain calm and professional in a busy setting.
Key Responsibilities
- Welcoming Families: Greeting clients and pets warmly, managing patient check-ins, and keeping our lobby comfortable.
- Managing the Flow: Mastering our veterinary software including Microsoft, .eVet Practice (Covetrus Pulse), Idexx to schedule complex medical appointments and surgeries.
- Triage & Phones: Answering calls with calm professionalism, identifying medical emergencies, and delivering clear messages to technicians and doctors.
- Financial Stewardship: Processing invoices, handling credit/debit transactions, and discussing basic preventative care pricing with clients.
What You Bring
- Preferred Experience: Minimum of 1–2 years in a veterinary practice, animal medical center, or high-volume medical front desk.
- Emotional Intelligence: The unique ability to stay calm, tactful, and deeply compassionate during stressful client situations or medical emergencies.
- Tech Savvy: Strong computer literacy with an ability to quickly learn proprietary veterinary practice management systems.
- Communication Skills: Exceptional verbal and written skills; you are comfortable explaining preventative care protocols and vaccine schedules clearly.
Join Our Team!
If you are passionate about helping people, love being around animals, and want to be a part of a supportive, privately owned veterinary practice, we would love to hear from you!
Apply through Indeed or email your resume and a brief introduction explaining why you are interested in joining our team to Smiller@peakebrookvc.com
We look forward to meeting you!
Peake Brook Veterinary Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, safe environment for all employees.
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18 - $21