Staff ServiceNow Architect

WHO WE ARE

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.

Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.

If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.

AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards

• 2021 Most Innovative Companies - presented by Fast Company

• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE

Apex Fintech Solutions is seeking a Staff ServiceNow Architect to lead the technical strategy, architecture, and migration for our enterprise-wide ServiceNow IT Operations Management implementation. This is a greenfield opportunity to build the operational backbone of our Service Registry and CMDB from the ground up. You will architect the CMDB, design integrations, lead the migration from legacy systems, and establish ServiceNow as one of our mission-critical platforms.

Why This Role Matters: As a regulated financial services firm, utilizing ServiceNow will centralize incident response, change management, asset inventory and much more. Your architecture directly impacts our ability to deliver enterprise solutions and demonstrate operational resilience.

Duties/Responsibilities

Migration Leadership

• Lead large-scale migration from legacy ITSM/asset management systems to ServiceNow

• Design phased migration strategy: data migration, system cutover, integration planning, risk mitigation

• Coordinate across teams, vendors, and stakeholders; ensure zero downtime for critical operations

• Own CMDB data migration: assessment, cleansing, validation, reconciliation

IT Operations Management Architecture & Design

• Design Configuration Management Database (CMDB) data model (CI classes, relationships, service taxonomy) for financial services context

• Architect Discovery & Service Mapping strategy (on-prem, cloud, containers, SaaS)

• Design Event Management integration with monitoring tools (Datadog)

• Establish Cloud Management integration (GCP) and FinOps capabilities

• Define multi-year ITOM roadmap: CMDB Discovery Service Mapping Event Mgmt Cloud Mgmt

Enterprise Integration & Platform Architecture

• Design integration architecture for 50 systems: monitoring, cloud, ITSM, identity, ticketing

• Define multi-instance strategy (prod, pre-prod, sandbox, dev) and CI/CD for ServiceNow

• Architect platform security: SSO/SAML, RBAC, encryption, audit logging, MFA

• Ensure scalability (1,000 users) and performance (SLOs, optimization)

• Establish development standards, customization governance, upgrade strategy

Team Leadership & Stakeholder Management

• Support the leadership team with building, coaching and developing a world-class ServiceNow team

• Partner with Infrastructure, Security, Compliance, Enterprise Architecture, Engineering and Product

• Present to executives, board, and regulators; translate technical concepts to business language

• Provide vendor/partner oversight; ensure knowledge transfer to internal team

Compliance & Continuous Improvement

• Ensure compliance (e.g., SOC 1, SOC 2, ISO 27001, NIST, FINRA, SEC, GLBA)

• Support regulatory examinations with technical documentation and platform demonstrations

• Drive CMDB accuracy to 95% ; optimize performance; manage technical debt

• Evaluate emerging capabilities (AI/ML, AIOps, Predictive Intelligence)

Education and/or Experience

• Bachelor's degree in a technical field (or equivalent work experience) required

• 10 years IT operations/infrastructure; 5 years hands-on ServiceNow experience

• 5 years leading technical teams; proven mentorship and team development

• 5 years in financial services technology (banking, broker-dealer, fintech, payments) experience preferred

• Required Certifications: Service Now Certified System Administrator (CSA) and Certified Implementation Specialist - IT Service Management; one additional CIS domain preferred (Discovery/Service Mapping);

  Certified Technical Architect (CTA) highly preferred (or commitment to achieve within 18 months)

• Led 2 ServiceNow migrations from legacy systems (greenfield/brownfield, 1,000 users)

• Deep ITOM expertise: CMDB, Discovery, Service Mapping, Event Management, Cloud Management

• Expert in ServiceNow architecture, scripting (JavaScript), Integration Hub, MID Servers

Required Skills/Abilities

Technical Skills

• CMDB data modeling, CI reconciliation, service mapping, discovery automation

• Integration expertise: REST APIs, middleware (MuleSoft, Boomi), CI/CD

• Cloud platforms: AWS, Azure, GCP (hands-on experience)

• Infrastructure: servers, storage, networking, virtualization, containers (Docker, Kubernetes) and IaC (Terraform)

• Monitoring tools integration: Splunk, Datadog, Dynatrace, Prometheus

Financial Services & Regulatory

• Understanding of FINRA, SEC, OCC, FDIC, GLBA, SOX requirements

• Experience supporting regulatory examinations and audit readiness

• Familiarity with NIST, ISO 27001, SOC 2 frameworks

Leadership & Communication

• Executive presence: present to C-suite, board, regulators

• Influence across organizational silos; manage competing priorities

• Led implementations $1M budget, 12-24 months

Other Preferred Qualifications

• CTA certification, additional CIS certs (ITSM, ITAM, SecOps), cloud certs (AWS/Azure Pro), TOGAF, CISSP, ITIL 4, chaos engineering experience, DevOps/SRE background, ServiceNow community contributions

Work Environment

• This job operates in a hybrid, office environment 3 days per week.

#IT #mid-senior #full-time #LI-SD1 #APEX

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.