What are the responsibilities and job description for the Senior Client Executive - Dallas/Fort Worth position at Peak UpTime?
Company Description
Peak UpTime is a Cloud Managed Service Provider focused on helping customers achieve their core business objectives through reliable, scalable technology solutions. Peak UpTime offers cloud capabilities in AI, Backup and Recovery, Infrastructure, Platform Services, Unified Communications, Managed Services, Security, and Networking. Team members collaborate with clients across industries to design and support solutions that improve performance and resilience. The organization values long-term relationships, innovation, and a client-centered approach to service delivery.
Role Description
The Senior Client Executive - Dallas/Fort Worth is a full-time remote role responsible for growing and managing strategic client relationships within the DFW market. This role includes overseeing the full sales cycle for cloud and managed services, from prospecting and needs assessment through proposal development, negotiation, and close. The Senior Client Executive will provide consultative guidance on Peak UpTime’s solutions, coordinate with internal technical and delivery teams, and ensure that services align with client objectives. Day-to-day activities involve meeting with clients virtually and on-site in the DFW area as needed, tracking account performance, preparing forecasts, and identifying opportunities to expand existing relationships. The role also includes maintaining high levels of customer satisfaction by proactively addressing issues, presenting new solutions, and supporting long-term strategic planning.
Qualifications
- Candidates should possess strong Account Management and Customer Satisfaction skills, with experience building and sustaining long-term client relationships.
- Candidates should possess effective Communication and Consulting skills, including the ability to translate technical concepts into clear business value.
- Candidates should possess proven Sales skills, including pipeline management, opportunity qualification, and closing complex deals.
- Candidates should possess familiarity with cloud, managed services, and IT infrastructure solutions, ideally including backup, recovery, security, and networking.
- Bachelor’s degree in Business, IT, or a related field, or equivalent work experience.
- Demonstrated success in a client-facing, quota-carrying role in technology or services.
- Strong analytical, negotiation, and presentation abilities, with proficiency in CRM tools and standard office software.
- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.