Service Center Operations Manager (Machining & Repair)

If driving EBITDA and On-Time Shipment while building a high-trust, high-output team sounds exciting, this role is for you. As Service Center Manager, you’ll be the operational heartbeat—responsible for people, safety, quality, delivery, inventory, productivity, and financial performance.

• Lead People, Hands-On: Direct the daily plan, roll up your sleeves as a working manager, and cultivate a motivated team. Partner with Talent/HR, identify capability gaps, and execute development plans.
• Own the Numbers: Manage the Service Center P&L and implement corrective actions to close financial gaps.
• Make Quality Non-Negotiable: Apply root cause analysis and corrective action to every nonconformance.
• Build a Safer Workplace: Conduct monthly inspections, perform Job Safety Analyses (JSA), and quickly mitigate risks.
• Think Lean, Act Lean: Champion continuous improvement, sustain 5S/Visual Factory, and clear audit nonconformities fast.
• Forecast with Precision: Collaborate with Sales on accurate monthly forecasts to hit or exceed targets.
• Deliver SQDIP Outcomes: Use robust Root Cause Countermeasures (RCCM) to improve Safety, Quality, Delivery, Inventory, and Productivity.
• Advance the Enterprise: Support special projects within the plant and broader operations.

Success is measured against corporate objectives—EBITDA and On-Time Shipment—plus the leadership you demonstrate every day:

• Sound judgment and depth of thought
• Reliably driving results and meeting commitments
• Effective collaboration and people leadership
• Self-awareness of strengths and development needs

• Builds Networks: You connect people and ideas, leveraging cross-functional expertise for customers.
• Communication Proficiency: Clear, open, and effective with every stakeholder.
• Interpersonal Savvy: You use tact and diplomacy, building rapport with customers and peer managers.
• Customer Focus: You sustain strong relationships, spot new opportunities, and coordinate with Regional and Service Sales Representatives.
• Lean Manufacturing Principles: You apply Lean tools to unlock performance, inventory control, and profitability.

• Supervisory Responsibility: Leads all employees within the assigned Service Center.
• Work Environment: Manufacturing environment.
• Physical Demands:
  • Regularly required to talk and hear.
  • Frequently required to stand, walk, use hands to handle materials, and reach with arms.
  • Requires visual acuity across close, distance, color, peripheral vision, depth perception, and focus adjustment.
  • Ability to lift up to 75 lbs.
• Position Type / Expected Hours:
  • Core work hours: 7:00 a.m. – 5:00 p.m.
  • Occasional evenings and weekends required based on operational needs.
• Travel: Occasional travel required.

• Associate degree required.
• 4–6 years’ experience as a Site Manager or Facility Manager.
• Strong mechanical and technical aptitude.

It’s month-end. A key order needs to ship on time. You orchestrate a quick JSA for a rework cell, redeploy talent based on the day’s 5S audit, validate RCCMs on a quality escape, and align the forecast with Sales. The order ships on time—and your EBITDA beat holds. That’s the impact you’ll make here.