What are the responsibilities and job description for the Inside Service Sales Specialist position at Peak Scientific?
Inside Service Sales Specialist
Overview
Reporting to the Business Lead, Service Sales North America, the job holder will be responsible for selling and educating our existing customers on Peak Protected Service Contracts. The individual will be responsible for inside sales, supporting geographical territories within North America. The Inside Service Sales Specialist will interact with both direct end-user customers and reseller partners. Additionally, in line with Peak’s strong customer service ethos, the role will involve further development of Peak Protected customer service strategies and functions. Please note: The internal name for this role will be Service Sales Territory Manager. We have adjusted the name in our advertisement in order to reach the right pool of candidates.
Key Duties:
- Manage a personal territory consisting of prospects and customers across various markets including pharma, biotech, government, and academia
- Following up on leads and cold calling to establish new sales prospects, managing a pipeline and developing and delivering proposals for customers clearly illustrating Peak Scientific’s service value proposition
- Input and update customer information and sales opportunities in the SAP CRM database daily and that accuracy is maintained
- Update the ERP/CRM on a daily basis and maintain data integrity across business platforms
- Follow established procedures and best practices
- Assist with the preparation of bi-weekly forecasts for your region for the Head of Service Sales and Director of Sales & Marketing
- Monitors connect rate and prepare countermeasures when KPIs are not met
- Represents Peak Scientific at tradeshows
Experience, Skills and Qualifications
- 1-3 years Inside Sales experience or equivalent
- Proven ability to generate and close sales opportunities in their current position
- Excellent communication and team interaction skills
- Ability to work independently and as a contributing ream member
- Customer focused – able to build relationships and gain trust
- Self-motivated, ambitious, and driven with the capacity to plan time effectively & prioritize as required
- Results driven, ability to manage personal and collective team targets
- Excellent analytical skills and ability to sell strategically
- Believes in the Peak proposition and can articulate the value clearly and succinctly
- Strong computer skills (Microsoft Outlook, Excel, PowerPoint, and CRM)
- College degree and work experience in a service driven industry a plus but not essential
Living by the Peak Values
Put Customer First, keep customer needs at the heart of every decision and action
Be Innovative, always curious and open to new ideas and better ways of doing things
Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes
Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job
Show Pride & Passion, be proud about what we do and enjoy our work
