Brand Ambassador

Position Summary

Peak Refreshments is seeking an organized, energetic, and customer-focused Brand Ambassador to lead opening events at new customer breakroom locations and ongoing employee engagement events at existing accounts.

This position plays an important role in introducing employees to Peak Refreshments' fresh food, beverages, snacks, and unattended retail services. Through food sampling, product education, customer interaction, and promotional activities, the coordinator will help increase product awareness, encourage purchases, strengthen customer relationships, and improve the overall market experience.

The ideal candidate is outgoing, detail-oriented, self-motivated, and comfortable managing events independently while coordinating with multiple departments and customer contacts.

Essential Responsibilities

1. Grand Opening Planning & Coordination

• Plan, schedule, and execute grand opening events for newly installed Peak Refreshments markets.
• Coordinate with the Sales and Market teams to schedule grand openings on installation day, when feasible, or shortly afterward.
• Work directly with the customer's point of contact (POC) to confirm event dates, times, available space, and necessary support.
• Coordinate with Peak's Culinary team to order fresh food samples approximately two weeks before scheduled events.
• Estimate food and beverage quantities based on employee population, expected attendance, and event duration.
• Develop and maintain a standardized grand opening process, including event checklists, supplies, scheduling, and communication.
• Ensure events are properly staffed, including arranging assistance for food preparation and customer demonstrations.

2. Fresh Food Sampling & Product Education

• Organize and lead fresh food sampling events to introduce employees to Peak's meal offerings.
• Prepare, heat, portion, and present food samples in a clean, professional, and appealing manner.
• Educate employees on fresh food selections, product ingredients, meal options, and available services.
• Coordinate sampling of beverages, snacks, and new products when appropriate.
• Maintain proper food handling, sanitation, and cleanliness standards throughout events.
• Manage food quantities and portion sizes to minimize unnecessary waste while maximizing employee participation.
• Ensure sampling areas are properly stocked, organized, and maintained during events.

3. Customer Engagement & Market Education

• Serve as a friendly and knowledgeable representative of Peak Refreshments during grand openings and customer events.
• Help employees understand the products, services, and benefits available through their Peak market.
• Provide guidance on using market kiosks, self-checkout systems, and payment options, coordinating additional support when needed.
• Answer employee questions and collect contact information for questions requiring follow-up.
• Communicate customer feedback, product requests, and operational concerns to the appropriate Peak departments.
• Build positive relationships with customer contacts and location employees.

4. Existing Account Engagement & Promotional Events

• Coordinate annual fresh food sampling and employee appreciation events at large existing customer accounts.
• Organize market introduction events for locations experiencing significant employee turnover or onboarding large groups of new employees.
• Support new product launches through targeted sampling and promotional activities.
• Partner with Sales and Account Management to identify locations that would benefit from additional employee engagement.
• Help improve market participation, product awareness, and customer satisfaction through ongoing promotional efforts.

5. Marketing & Promotional Support

• Coordinate with internal teams to develop grand opening announcements, digital flyers, and promotional materials.
• Provide customer contacts with event information they can distribute to employees before grand openings.
• Set up attractive sampling displays, product signage, and informational materials.
• Organize promotional giveaways, branded merchandise, vouchers, and raffles when approved.
• Promote Peak Refreshments' brand and maintain a professional, consistent appearance at all events.
• Identify opportunities to improve employee participation and the overall effectiveness of promotional activities.

6. Event Setup, Supplies & Logistics

• Maintain an organized inventory of sampling and event supplies, including table coverings, serving containers, utensils, gloves, signage, cleaning supplies, and promotional materials.
• Transport food, equipment, and supplies to customer locations.
• Arrive approximately 45 minutes before scheduled events to prepare the sampling area.
• Conduct sampling events typically lasting 1.5–2 hours, depending on customer needs.
• Coordinate access to microwaves, tables, electrical outlets, and other necessary equipment.
• Ensure all equipment and food handling areas are clean before, during, and after each event.
• Complete event breakdown, cleanup, and proper disposal of food waste and supplies.

7. Reporting & Continuous Improvement

• Track grand opening events, attendance estimates, food usage, expenses, and customer feedback.
• Monitor event costs and identify opportunities to improve efficiency and reduce waste.
• Gather employee feedback on product selection, fresh food offerings, and overall market experience.
• Provide post-event summaries to Sales and Operations leadership.
• Recommend improvements to event planning, sampling procedures, marketing materials, and customer education.
• Work with management to evaluate the effectiveness of grand openings through employee engagement, product awareness, and market sales performance.

Qualifications

Preferred Experience

• Experience in event coordination, food service, catering, hospitality, retail, merchandising, or customer engagement.
• Experience with food preparation, food sampling, or promotional events.
• Familiarity with vending, micro markets, or unattended retail environments is a plus.
• Experience working directly with customers and coordinating events across multiple locations.

Required Skills & Abilities

• Strong organizational, planning, and time-management skills.
• Outgoing personality with excellent interpersonal and communication skills.
• Ability to work independently and take ownership of events from planning through completion.
• Comfortable speaking with employees, answering questions, and representing the company professionally.
• Ability to manage multiple event schedules and coordinate with different departments.
• Strong attention to detail and commitment to cleanliness and food safety.
• Ability to manage supplies, budgets, and event logistics efficiently.
• Basic computer skills, including Microsoft Office, email, and scheduling tools.
• Reliable transportation and willingness to travel to customer locations.
• Ability to transport and set up event supplies and equipment, with reasonable accommodations as applicable.

Pay: From $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Food provided
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Vision insurance

Work Location: In person

Salary : $55,000