Call Center Customer Service Representative

This is a great opportunity for detail-oriented professionals who enjoy helping others and thrive in a fast-paced customer service environment. In this role, you’ll play a key part in supporting customers, processing payments, and maintaining accurate records—all while gaining valuable experience with state systems and technology. If you’re organized, tech-savvy, and looking to grow your administrative or call center career, this position is the perfect fit.

The Team You Will Be Joining

• Aiming to position Texas as an international leader in higher education, this state agency leads the Texas higher education system. In their efforts of coordination across colleges and universities, they promotes access, affordability, quality, success, and cost efficiency. Their work facilitates the internationally competitive nature of Texas’ workforce and empowers Texans with degrees.
  
  

Major Duties

• Updating customer demographics and account information.
• Processing payments by phone, and help answer any questions/concerns.
• Assisting with online username and password resets.
• Scanning, indexing, and saving documents into an electronic imaging system.
• Providing general clerical and administrative support to the call center team.
• Perform other duties as assigned.
  
  

What are we looking for?

• Previous call center or customer service experience
• Experience with payment processing and account assistance
• Proficiency with computers and navigating multiple software systems
• Working knowledge of Microsoft Office applications
• Ability to handle scanning, documentation, and electronic filing of records
  
  

Preferred Qualifications:

• Prior experience in a state agency or higher education customer service environment
• Familiarity with data access and cybersecurity protocols
• Experience with document imaging systems
• Strong communication and multitasking skills
  
  

Exciting Opportunity Details

• Rate: $31.00/hr.
• Length of Engagement: ~ Six (6) month contract assignment; potential for extension/full-time placement
• Days/Hours: Monday - Friday (8am - 5pm; 40/hrs/week)
• Location: Austin, TX 78752 (Onsite)
  
  

The Peak Performers Difference

• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.
• Participation in a 403(b)-retirement plan.
• Priority placement for qualified applicants with chronic medical conditions and/or disabilities.
• Weekly payments through direct deposit.
• In business since 1994 and thousands of job placements.
  
  

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Custom Job ID: 26-TX-CB1043