What are the responsibilities and job description for the Level 1 Help Desk Tech position at Peak Networks?
Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.
Responsibilities
- First-line contact
- Follow-up communication
- End-user training
- Ticket escalation
- Documentation
- Advanced desktop support
- Advanced network support
- Hardware troubleshooting
- Technical writing
- Written and verbal communication
- Phone etiquette
Qualifications
- Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types
- Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest networ
- Cable termination
- Basic understanding of VoIP, e.g. phone troubleshooting
- Add/remove/manage network peripherals, e.g. network printers
- Advanced printer management, e.g. set up scan to email
- Manage domain and MS365 user accounts, e.g. reset password
- Thorough understanding of Windows folder structure, e.g. Windows and program files directories
- Thorough understanding of MS365 Enterprise desktop applications, e.g. Outlook and Teams
- In-depth knowledge of Google Chrome and MS Edge
- Familiarity with PowerShell commands, e.g. Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item
- Familiarity with business and enterprise applications, e.g. QuickBooks
- Familiarity with desktop imaging and profile migration
- Ability to troubleshoot hardware, e.g. power supplies and RAM
- Familiarity with help desk ticketing systems
Certifications
- A
- Network
- Microsoft certifications