What are the responsibilities and job description for the Front Office Receptionist position at Peak Midwest?
Lake County Oral Surgery in Gurnee, IL is seeking an experienced and organized Front Office Associate to join their team. This role plays an important part in creating a smooth, efficient, and welcoming experience for every patient. The ideal candidate will support daily front office operations, including scheduling, patient communication, and general administrative duties, while delivering outstanding customer service.
The practice is committed to providing high-quality care and values a team member who helps patients feel informed, comfortable, and supported throughout their visit. If you’re looking to join a collaborative team in a patient-focused environment, this could be a great opportunity.
Benefits:
- Health Insurance
- 401(k)/IRA retirement plan
- Paid Time Off
- Paid Holidays
- CE credit reimbursement
- Uniform reimbursement
Schedule:
- Monday - Friday: 8AM - 5PM
- Saturday: 8AM - 1PM (1-2 a month)
Responsibilities and Requirements of the Treatment Coordinator:
- Minimum of 2 years of dental front office experience preferred
- Greet patients, review treatment plans, and ensure clear understanding of recommended care
- Manage scheduling, including booking, confirming, and following up on appointments to support efficient patient flow
- Handle billing and financial discussions, including presenting payment options, processing payments, and managing contracts
- Coordinate with insurance team for verification, claims, and communication of benefits to patients
- Follow up on missed appointments, outstanding balances, and insurance-related issues
- Support treatment coordination, documentation, referrals, and consent forms as needed
- Educate patients on post-treatment instructions, oral surgery care, and oral hygiene
- Conduct new patient welcome calls and confirm upcoming visits
- Maintain accurate records and updates using practice management software
- Work collaboratively with the team and contribute to a positive office environment
- Must be organized, detail-oriented, and personable with strong patient communication skills
Pay: $24.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dental receptionist: 1 year (Required)
Ability to Commute:
- Gurnee, IL 60031 (Preferred)
Work Location: In person
Salary : $24 - $32