What are the responsibilities and job description for the Maintenance Supervisor position at Peak Living?
Company Description Peak Living is a people-first property management company focused on creating communities where residents feel at home and team members feel empowered. Since 2013, the company has managed a diverse portfolio of conventional, affordable, senior, and student housing across the United States. Leveraging smart tools such as digital lease signing and online payments, Peak Living combines technology with a strong emphasis on personal service. The organization fosters a culture of trust, leadership, and innovation, backed by a leadership team with more than 40 years of combined experience in property management and real estate investment. Team members are encouraged to think creatively, challenge industry norms, and build long-term value in every community served.
Role Description This is a full-time, on-site Service Manager role based in West Haven, UT. The Service Manager oversees daily maintenance operations for the community, including scheduling, prioritizing, and completing work orders, unit turns, and preventative maintenance. This role leads and mentors the service team, ensuring safe work practices, quality standards, and timely response to resident requests. The Service Manager coordinates with the Property Manager on budgeting for repairs and capital projects, vendor management, inventory control, and compliance with company policies and local codes. The position also involves regular property inspections, documentation of maintenance activities, and proactive identification of issues to protect the asset and support resident satisfaction.
Qualifications
- Strong maintenance operations experience, including scheduling, work order management, unit turns, and preventative maintenance in a residential or similar setting.
- Technical proficiency in one or more trades (e.g., HVAC, plumbing, electrical, carpentry, appliance repair), with the ability to diagnose and resolve routine and complex maintenance issues.
- Leadership and team management skills, including training, coaching, and supporting service team members in a safety-focused, service-oriented environment.
- Customer service and communication skills to interact professionally with residents, vendors, and internal teams, including the ability to handle escalated concerns and set clear expectations.
- Organizational and problem-solving skills to manage multiple priorities, maintain accurate records, track inventory, and support budgeting and cost-control efforts.
- Familiarity with property management or maintenance software, mobile work order systems, and basic digital tools (email, spreadsheets, documentation platforms).
- Ability to perform the physical functions of the position, including lifting, climbing ladders, and working in a variety of indoor and outdoor conditions, with adherence to safety standards.
- High school diploma or equivalent; additional technical training, certifications (e.g., EPA/HVAC), or experience in multifamily housing maintenance are preferred.
- Availability to support on-call rotations, emergency maintenance needs, and occasional evening or weekend