What are the responsibilities and job description for the Client Care Specialist position at Peak Kids?
Evening Client Care Representative
We’re looking for a friendly and dependable Evening Client Care Representative to join our team! If you enjoy working in a fun, high-energy environment and love interacting with kids and families, this is the perfect opportunity for you.
Schedule:
Monday - Thursday Evenings 2:30-6:30pm
Responsibilities:
- Greet families and provide excellent customer service in person and over the phone
- Assist with class check-ins, registrations, and payments
- Answer questions about programs, schedules, and upcoming events
- Maintain a clean, organized, and welcoming front area
- Support staff and management with light administrative tasks
Qualifications:
- Strong communication and people skills
- Friendly, patient, and professional demeanor
- Basic computer skills and ability to learn new systems
- Dependable and detail-oriented
- Previous customer service experience preferred
- Google suite
- Billing/Receiving
- Familiar with CRM software (Customer Resource Management)
Why You’ll Love Working Here:
- Fun, family-focused environment
- Team-oriented and supportive workplace
- Opportunities to grow within the company
- Free or discounted classes for family members (depending on position)
Skill Set:
Advanced knowledge of Excel,
Word,
Publisher
Google Drive
HR Experience
2-3 Yrs office experience
Multi tasking
Conflict resolution
Strong written and verbal communication skills
Face to face customer service experience
Facebook and Instagram knowledge
Marketing/design experience.
Qualities:
Leadership
Dependability
High Energy
Time Efficiency
Committed
Peak Kids is a Children's recreation center specializing in Gymnastics and tumbling. We also offer preschool, kids camps, cheer, swimming and other recreational programs. We run 700-1200 kids through our facility on a weekly basis. This is a fast paced work environment dealing with staff, kids, and parents all at the same time.
Please send resume detailing your strengths and experiences that would make you the perfect fit for our team.
Job Type: Part-time
Pay: $12.00 - $16.00 per hour
Work Location: In person
Salary : $12 - $16