What are the responsibilities and job description for the Service Receptionist position at Peak Kia - Littleton?
Description
JOB PURPOSE / SUMMARY
The Service Receptionist serves as the first point of contact for customers visiting or contacting the service department, providing exceptional customer service, managing inquiries, and coordinating appointments to ensure a positive customer experience.
DUTIES AND RESPONSIBILITIES
- Greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician.
- Schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs.
- Manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel.
- Engage with customers in the reception area to promote a positive experience while waiting for vehicle.
- Maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces.
- Assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments.
- Handle customer inquiries and complaints professionally and promptly, seeking resolution to ensure customer satisfaction.
- Update customer information and service records accurately in the dealership's database or management system.
- Call customers to let them know if their parts are there, so they can bring their car in to get installed.
- Stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information.
- Collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts.
- Checking in all New Delivery Units, checking for damage.
- Writing up new units for Pre-Delivery Inspection.
- Callback follow-up with customers to ensure satisfaction.
Benefits at Peak:
- Medical, Dental, & Vision Coverage
- Life Insurance
- Paid Vacation and Sick Days
- 401(k) matching
- Employee Discount
Requirements
- High school diploma or equivalent; additional education or certification in customer service or administration is advantageous.
- Previous experience in a customer service or receptionist role is preferred.
- Knowledge of Xtime and Dealertrack.
- Effective communication and interpersonal skills, with the ability to interact effectively with customers and team members.
- Excellent organizational and multitasking abilities, with attention to detail.
- Proficiency in MS Office applications and computerized office systems.
- Ability to work efficiently in a fast-paced and customer-focused environment.
- Professional demeanor and appearance.
- Valid driver's license and clean driving record.
SCHEDULE:
- Monday - 6:30am-3:30pm
- Tuesday - 6:30am-3:30pm
- Wednesday - 6:30am-3:30pm
- Thursday - OFF
- Friday - 6:30am-3:30pm
- Saturday - 6:30am-3:30pm
- Sunday - OFF
Salary : $20