Parts/Service Advisor

Company: Peak Machinery (Club Car division)

Location: Olympia, WA

Job Title: Club Car Parts & Service Advisor

Peak Machinery is looking for a full-time Club Car Golf Car Parts & Service Advisor to join our team. Our mechanics play a major role in our customer service relationships. We are looking for a candidate who has a passion to help our customers with a can-do attitude. 

Responsibilities:

• Maintain established effective parts department processes to ensure internal and external customer satisfaction.
• Use proprietary software to lookup, manage and sell our construction parts inventory.
• Customer interaction, answering phones, answering questions, finalizing sales and updating customers.
• Fulfill all phone, walk-in and online customer requests for parts & service.
• Interaction with shop technicians providing parts for repairs.
• Oversees customer work orders from creation to close and invoicing.
• Place orders with suppliers.
• Freight expense control.
• Maintain daily shipping and receiving.
• Complete and file all parts department paperwork.
• Maintain communication with customers on parts ordering, wait times, and provide updates as needed.
• Other duties as assigned.

Requirements:

• Experience in a parts, service or inventory department, or mechanical duties.
• Sales and customer service skills.
• Strong written and verbal communication skills.
• Organization and mathematical skills to manage inventory, pricing and estimates.
• Ability to work in a fast-paced environment.
• Mechanical and parts knowledge and experience sufficient to work closely with parts in inventory.

Benefits:

• Competitive hourly rate; DOE
• Affordable Medical, Dental, Vision
• 401k Retirement Planning w/ company match
• Paid Time Off (PTO)
• Paid training
• Opportunity for growth and development
• M-F schedule (some OT); paid holidays

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