Client Experience Administrator

Pay: $22.00 - $26.00 per hour

Job description:

Client Experience & Social Media Coordinator

Job description To be considered, please include a short cover letter on why you and Peak Image would make a great match.

At Peak Image Med Spa, we are a boutique spa offering a full array of the most advanced and scientifically driven cosmetic medical treatments. We believe that when you look good, you feel good — and we empower our clients by assisting them in achieving their aesthetic goals. Our success shows through our rapid growth, expansion of services, and our 5-star reviews on Google and Yelp. But we can only do this through our carefully selected team of licensed providers and administrative staff who provide each client with the best possible experience.

As a Client Experience & Marketing Coordinator at Peak Image Med Spa, you will perform routine administrative and facility tasks designed to keep our staff and office running smoothly. You will also play a key role in supporting our marketing and sales efforts to help drive the growth of the practice. Experience in retail sales, medical spas, day spas, salons, dermatology, or plastic surgery settings is a plus. Customer service representatives and retail sales specialists are encouraged to apply. We are willing to provide training for the right candidate.

Responsibilities:

• Open and prepare the office daily to ensure a welcoming and exceptional patient experience.
• Proficiently handle email communication and customer relationship management (CRM) software.
• Monitor and manage office supply inventory, placing orders as needed.
• Contact patients to request reviews and feedback.
• Process patient checkouts following treatment, including collecting deposits.
• Assist patients in enrolling in manufacturer loyalty programs such as Aspire and Alle.
• Maintain and coordinate the office schedule efficiently.
• Answer phone calls, schedule patient appointments, and manage confirmations, outreach, and follow-ups.
• Maintain comprehensive knowledge of office policies, procedures, treatments, packages, pricing, required documentation, and promotional offers.
• Respond to email inquiries promptly and professionally.
• Perform miscellaneous administrative duties as assigned.
• Proactively promote and sell products and services through in-depth knowledge, confident communication, and professional presentation.
• Assist patients with financial options, including loyalty memberships, reward balances, finance programs and available funds.Actively participate in office meetings and team discussions.
• Conduct post-treatment follow-ups with clients.
• Provide administrative assistance to managers and owners.
• Lead social media and marketing efforts, including:
• Managing the company’s Instagram and other platforms
• Creating engaging posts, reels, and stories
• Designing branded Canva graphics and marketing materials
• Developing and scheduling marketing emails and campaigns
• Overseeing daily social media activity and community engagement

Qualities:

• Highly detail-oriented with flawless grammar, strong writing skills, and polished communication.
• Ability to efficiently prioritize multiple clients.
• Quick learner with a desire for professional growth and the ability to rapidly acquire knowledge of Peak Image procedures to effectively address patient inquiries.
• Warm, professional demeanor when greeting and interacting with patients.
• Reliable, trustworthy, and enthusiastic with a consistently positive attitude.
• Self-motivated with the ability to work independently and collaboratively within a team environment.
• Excellent time management skills with a track record of consistent attendance and punctuality.
• Proficiency in basic mathematical functions, including addition, subtraction, multiplication, and division.
• Comfortable with video recording and photography for social media content creation.
• Flexible availability, including the ability to work on Saturdays.
• Technologically proficient, with the ability to navigate computer systems, email, and software applications efficiently.

Requirements:

• Experience working with and knowledge of cosmetic procedures and skincare products is a plus.
• Sales experience is a plus.
• Computer skills (required).
• Customer service experience (required).

Benefits:

• Paid time off
• Employee discount
• Complimentary treatments
• Family/Friends discount

Schedule:

• 6-9 hour shift4–5 days a week (preferred: Mondays, Tuesdays, Thursdays, and Saturdays)
• Schedule can be flexible.

Supplemental Pay:

• Commission pay
• Bonus pay

The practice conducts background checks and skills assessments.

To be considered, please include a short cover letter on why you and Peak Image would make a great match.

Job Type: Full-time 

Pay: $22.00 – $26.00 per hour

Additional Benefits:

• Employee discount
• Paid time off
• Referral program

Education:

• High school or equivalent (Required)

Experience:

• Medical office experience: 1 year (Preferred)
• CRM software: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Retail sales: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off
• Referral program

Work Location: In person