Client Specialist

Client Specialist - Job Summary:

JOB DESCRIPTION | CLIENT SPECIALIST

Job Summary:

The Client Specialist is responsible for the reception area at the spa and service related to foundational therapies. Front desk duties include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the computer system, and charging for services performed. Additionally, assists with transitional cleaning of retail area and spa as needed.

Duties and Responsibilities:

• Be on time for shift and maintain consistent, regular attendance record
• Properly open and close spa each day according to Standard Operating Procedures.
• Accurately book, change and cancel spa appointments.
• Assist clients with all foundational therapies.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Ensure that retail and waiting area are clean and stocked for flow of in-coming and out-going guests;
• Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets;
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
• Actively promote the spa, treatments, services, sessions, memberships and retail, as well as programs, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.
• Handle guests’ questions and concerns promptly, professionally and courteously.
• Maintain complete confidentiality in all guest matters in accordance with HIPAA Privacy laws and company policy.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well-organized work area.
• Ensure adequate stock of supplies and equipment; inform management when stock is low.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Ability to maintain retail area and assist guests and clients with retail products.
• Assist in all areas of spa operation as requested by management.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Assist with social media development.

Position Requirements:

• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills.
• Must be a team player.

Education and Experience Requirements:

• Minimum of high school diploma required; some secondary education preferred.
• At least 1-year customer service experience required.

Language Skills:

• Excellent command of the English language in communicating both verbally and non-verbally.
• Ability to effectively present information and respond to questions from managers, employees, members and the general public.

Mathematical Skills:

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals.

Reasoning Ability:

• Ability to apply common sense to carry out instructions in written, oral or diagram format.

Physical Demands:

The Physical demands described here represent those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing duties of this job, the employee is required to stand, walk use hand to write on chart, talk, hear, see, taste, smell, type on keyboard.
• The employee must regularly lift and/or move 10 pounds.
• Specific vision abilities required include distance vision, color vision and peripheral vision.

Environment:

• Employee will perform most tasks in open reception area environment.
• The noise level in the environment is moderate.

Pay: $16.00 - $19.00 per hour

Work Location: In person

Salary : $16 - $19