Fence Supply Customer Service Representative

Job Overview

Are you a dynamic and customer-focused individual that is looking to join a fast growing company? Do you have a passion for providing top-notch service and building lasting relationships with customers? If so, we have the perfect opportunity for you!

Peak Fence and Supply is a leading provider of high-quality aluminum and PVC fence supplies, catering to the needs of both residential and commercial fence contractors. We take pride in offering an extensive range of products and exceptional customer service that sets us apart from the competition. To continue delivering outstanding service to our diverse customer base, we are seeking a talented Customer Service Representative to join our team.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Provide expert guidance and product recommendations to customers based on their specific needs and preferences.
• Process orders, quotes, and inquiries efficiently and accurately using our CRM system.
• Address and resolve customer complaints or issues with a professional and customer-centric approach.
• Collaborate closely with the sales and logistics teams to ensure timely delivery and fulfillment of orders.
• Stay up-to-date with product knowledge and industry trends to better assist customers and address inquiries effectively.
• Participate in team meetings and contribute ideas for improving customer service processes.

Qualifications

• Proven experience in a customer service or sales role, preferably in the fencing or construction industry.
• Strong communication skills and the ability to empathize with customers' needs and concerns.
• Exceptional problem-solving abilities to handle customer inquiries and complaints effectively.
• Proficiency in using CRM software and other relevant tools.
• Highly organized with excellent attention to detail.
• Ability to work in a fast-paced environment and multitask efficiently.
• Positive and proactive attitude with a willingness to go above and beyond to meet customer expectations.
• Flexibility to work extended hours during peak seasons.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing support to excel in the role.
• Opportunities for professional growth and career advancement.
• A collaborative and supportive work environment with a diverse team.
• Paid time off and holiday benefits.

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off
• Paid training

Work Location: In person

Salary : $16 - $18