What are the responsibilities and job description for the Call Center Representative position at Peak Dental Services?
✨Join Our Growing Team at Peak Dental Services!✨
Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we’re looking for an enthusiastic, Call Center Representative to join our dynamic team full-time!
Why Peak Dental Services?
At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We’re a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals.
📆Schedule
✅Benefits We offer a robust benefits package that includes medical, dental, vision, PTO, paid holidays, 401k matching, short-term disability, long-term disability, life insurance, and EAP.
📖 What You’ll Do
USD $18.00 - USD $19.00 /Hr.
Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we’re looking for an enthusiastic, Call Center Representative to join our dynamic team full-time!
Why Peak Dental Services?
At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We’re a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals.
📆Schedule
- First 30 days for training Monday-Friday 7am-330pm
- Full-Time Schedule Monday-Friday, 830am-5pm
✅Benefits We offer a robust benefits package that includes medical, dental, vision, PTO, paid holidays, 401k matching, short-term disability, long-term disability, life insurance, and EAP.
📖 What You’ll Do
- Answer inbound calls from new and existing patients
- Schedule appointments and coordinate communication between offices and staff
- Assist patients by answering questions, transferring calls, and updating account information
- Work with multiple dental systems to efficiently manage appointment schedules
- Maintain call quality standards and meet call center KPIs
- Demonstrate exceptional customer service at all times, ensuring every patient feels valued
- 1 years of recent experience as a Call Center Representative or in an administrative role
- Minimum typing speed of 40 WPM
- Medical setting experience is a plus but not required
- Strong written and verbal communication skills
- A passion for customer service and helping others!
USD $18.00 - USD $19.00 /Hr.
Salary : $18 - $19