Job Description

Job Title: Therapy Front Desk Coordinator

Department: Physical Therapy

Reports To: Therapy Clinic Manager

FLSA Status: Non-Exempt

Approval Date: June 17, 2026

Summary

The Therapy Front Desk Coordinator is responsible for the daily administrative tasks of the front desk for all POC clinics. Organization, attention to detail, prioritizing problem-solving, and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients, and POC staff.

Essential Duties and Responsibilities

• Checks patients in by verifying appointments, scheduling, demographics, insurance, referrals, and workers’ compensation eligibility, and updates patient information in the computer system as needed.
• Assists patients with patient portal registration, return appointments, directions, ambulatory needs, and general front desk inquiries.
• Answers and routes incoming phone calls, screens and distributes mail, logs and distributes packages, and assist clinical and administrative staff with daily tasks.
• Collect patient payments and fees, maintain daily collection records, reconcile daily receivables, copies checks, scans collection sheets for billing, and files daily paperwork electronically.
• Maintains confidentiality and builds collaborative working relationships with physicians, clinical staff, and administrative team members.
• Maintains waiting rooms, office supplies, assigned work areas, and overall facility readiness, reporting and following up on facility-related concerns with the Lead or Supervisor.
• Other duties as assigned.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience in a high-volume environment required.
• Minimum of two years of front desk coordinator experience in a healthcare setting preferred.
• Basic knowledge of insurance plans, coverage, and procedures preferred.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Certificates, Licenses, Registrations

None required

Physical Demands and Work Environment

This position regularly requires sitting, handling objects, talking, and hearing. Employees may occasionally stand, walk, stoop, kneel, crouch, or crawl, and must be able to occasionally lift and/or move up to 30 pounds. Close vision is required. Travel to one or more satellite locations may be required based on staffing needs, and employees may also be required to participate in educational courses related to current systems or job functions. The work environment is typically moderate in noise level. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.