Front Desk Lead

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Your Impactful Role

• Supervise and manages the Front Desk Coordinators.
• Greet patients and visitors in a prompt, courteous and helpful matter.
• Checks in patients, verifies patient's appointment, demographic information, insurance and referral. 
• Makes appropriate changes in computer system and on patient's profile.
• Generates a list of scheduled appointments for the office each morning.
• Obtains insurance verification at check-in.
• Obtains patient referrals, when applicable.
• Assists patients in registering on the patient portal, in order to expedite the check in process.
• Answers and routes incoming phone calls directed to front desk to include providing directions to any of the site locations.
• Assists the Patient Account Coordinator in making return appointments and collecting any fees associated with Durable Medical Equipment, Surgical Deposits, or Disability/Medical leave paperwork.
• Collects payment from patients; manages a daily collection sheet of all co-pay and cash totals, checks, and credit cards at the end of each day. Copies all checks and scans collection sheets for billing; responsible for reconciliation of daily receivables.
• Scan all daily paperwork in an electronic file at the end of the day. 
• Obtain workers' compensation information and verify patient's information is accurate.
• Screens visitors and responds to routine requests for information.
• Logs and distributes any packages  (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel to include but not limited to checks and live tissue samples. 
• Assists Clinical and Administrative personnel with daily tasks.
• Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff. 
• Complete weekly schedule to accommodate visiting and permanent coordinators.
• Assists patients with ambulatory difficulties, i.e. obtaining wheelchairs, etc.
• Maintains waiting rooms (coffee/magazines) in neat and orderly fashion
• Orders office supplies.
• Contributes to the monthly newsletter.
• Other duties may be assigned.

Supervisory Responsibilities 

This job has no supervisory responsibilities.

Competencies 

• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively. Cultivate an extreme level of confidentiality while serving high profile clientele.
• Design - Generates creative solutions; demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Written Communication - Presents numerical data effectively; able to read and interpret written information.
• Conflict Resolution - Confronts difficult situations; keeps emotions under control.
• Business Acumen - Understands business implications of decisions.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Achievement Focus - Measures self against standard of excellence.
• Personal Appearance - Dresses appropriately for position; keeps self well groomed. Adhere to uniform schedule.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Generates suggestions for improving work; presents ideas and information in a manner that gets others' attention.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Completes work in timely manner; strives to increase productivity; works quickly. 
• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions ; uses equipment and materials properly.

Qualifications 

• High school diploma or general education degree (GED). 
• Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years’ experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures. 

Certificates, Licenses, Registrations 

None

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel;   and to talk or hear.  The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision. May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.  

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.