Clinical Manager

Your Impactful Role

• Monitor the daily operations of each department and facilities resulting in a quick and effective response and resolution as issues occur.
• Selects, schedules, assigns, and evaluates staff, adjusting hours and shifts as necessary.
• Manages the responsibilities of POC facility needs ensuring that all sites and issues are maintained and resolved promptly.
• Manages the timely and accurate reconciliation of facility invoices.
• Serves as a member of the Clinical Team by submitting recommendations to improve operation efficiency and expense management.
• Coordinates the daily administrative and operational activities of the front desk, administrative assistants, and clinical resulting in efficient administrative support and great patient services.
• Efficiently manages all payroll activities for the clinical department resulting in accurate and cost effective payroll.
• Selects, assigns, trains and evaluates subordinates and recommends or initiates associated human resources actions resulting in engaged and well informed employees.
• Other duties as assigned.

Supervisory Responsibilities 

• Manages subordinate supervisors who supervise a total of 50 employees in the Clinical Department. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies 

• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service ; responds to requests for service and assistance; meets commitments.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Qualifications 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s Degree; three years of medical office operations experience within a multi-unit medical facilities practice. Knowledgeable in orthopedic terminology, basic billing functions, basic clinical functions, administrative practices, operational systems and procedures in medical setting.
  
• Must be certified with at least one of following certifications:
• Registered Nurse (RN), Licensed Practical Nurse (LPN), Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Registered Orthopaedic Technologist (ROT), Orthopaedic Technologist Certified (OTC), Athletic Trainer Certified (ATC), Certified Nursing Assistant (CNA)
• Current Georgia license
• American Heart Association's Certification - BLS Certified

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.  Clinical staff must often be on their feet for much of the day and may have to lift patients who have trouble moving, standing, or walking. These duties can be stressful, as can dealing with ill and injured people. Specific vision abilities required by this job include close vision.

Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. It is an open and potentially distracting office environment. It could require having to handle stressful situations including confrontation.