Urgent Care Operations Training Manager

Patriot Urgent Care is a leading urgent care operator in the state of Maryland. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We have an opening for an Operations Training Manager.

May require travel to multiple clinic centers across the region to support critical shifts. Access to reliable transportation is required.

Company Perks And Benefits

• Employee flat-rate medical services at CRH-affiliated clinics
• Medical, Dental, Vision Insurance
• 401(K) Match
• Flexible Work Schedules
• Generous PTO Plan
• Employee Assistance Program
• Complimentary Financial Planning
• Collaborative Work Environment
• Growth Opportunities
• Annual Merit Increases
• Employee Referral Bonuses
  
  

Qualifications

The ideal candidate should hold a current Maryland RT(R) license, demonstrate comprehensive knowledge of urgent care procedures and processes—including a thorough understanding of clinical expectations within the centers—and possess the ability to effectively train clinical team members. Additionally, a strong familiarity with digital x-ray systems and adherence to state-mandated standards and requirements are essential.

Primary Job Duties

Responsible for delivering training on equipment and procedures pertinent to urgent care services. Oversee radiology services, including conducting training related to X-ray procedures, supervising the Limited Scope X-Ray training program, ensuring proper operation of equipment, and enforcing policies and procedures. Additionally, provide oversight and training on services, procedures, and equipment associated with non-provider clinical procedures, processes, and workflows across the centers within the assigned region.

Clinical

• Oversite of new hire training and ongoing training for current employees
• Manage the quality of work performed by staff via center and chart audits
• Provide communication and follow-up to ensure staff are fully informed on all new information related to products and procedures
• Ensuring resources are available for all clinics and all procedures are being performed properly
• Ensure clinical equipment is used correctly and properly maintained
• Work with Director of Training to enhance training programs
  
  

Radiology

• Work with leadership in development, implementation, and ongoing compliance of radiology services training program per state requirements
• Ensure state compliance is met with new center openings (inspections, registration, etc)
• Responsible for staff compliance issues related to x-ray
• Oversee record keeping regarding x-ray and PACS system
• Knowledgeable of federal and state radiography regulations, and manage the renewal process for all x-ray certifications and registrations
• Work with x-ray vendor to coordinate equipment repair, periodic maintenance, and supplies; recommend replacement and upgrade cadence for equipment
• Oversee/Lead the Limited Scope X-Ray training program
  
  

Job Qualifications

• Must possess an active RT(R) License in the state of Maryland
• Minimum of two years working at an urgent care or outpatient practice, with supervisory and training experience
• Experienced clinical knowledge
• Knowledge of and ability to use word processing software, spreadsheet software, internet systems, and Electronic Medical Record (EMR)
• Strong understanding of PACS and IT related systems
• Excellent written and verbal communication skills
• Possesses a genuine passion for Urgent Care services
• Must be willing to travel to other locations within assigned region to assist with audits, training, and setup of new facilities. May require extended stay in remote location for brief period for new acquisitions or start-up facilities.
  
  

Hourly Rate or Salary Range: Exact compensation may vary based on skills, experience, and location.

Operations Training Manager: $65,000.00 - $75,000.00