What are the responsibilities and job description for the Director of Rooms position at Peachtree Group?
Director of Rooms |CANOPY MIDTOWN ATLANTA
The Director of Rooms is responsible for overseeing and managing the daily operations of the Front Office and select functions of Housekeeping at The Canopy by Hilton Midtown. This role ensures the highest level of guest satisfaction and efficient management of room operations. Additionally, the Director of Rooms handles daily cash postings and other financial transactions related to room operations.
Key Responsibilities
Front Office Management:
Oversee the daily operations of the Front Desk, Concierge, and Guest Services.
Ensure efficient check-in/check-out processes and address guest concerns promptly.
Train, supervise, and mentor front office staff to maintain high service standards.
Monitor guest feedback and implement improvements to enhance guest satisfaction.
Housekeeping Coordination.
Collaborate with the Housekeeping Manager to ensure rooms and public areas are clean and well-maintained.
Coordinate room assignments and ensure timely room readiness for guest arrivals.
Monitor housekeeping inventory and order supplies as needed.
Financial Management
Oversee daily cash postings and ensure accurate financial records.
Manage room revenue, control expenses, and optimize room profitability.
Prepare and analyze reports related to room operations, revenue, and guest satisfaction.
Operational Efficiency
Implement and maintain standard operating procedures for room operations.
Conduct regular inspections of guest rooms and public areas to ensure adherence to standards.
Address maintenance issues and coordinate with the Maintenance Department for timely repairs.
Guest Relations
Foster positive relationships with guests, addressing their needs and concerns promptly.
Handle VIP and special requests, ensuring a personalized and memorable experience.
Monitor and respond to guest reviews on various platforms to maintain a positive online reputation.
Team Leadership
Lead by example, promoting a positive and collaborative work environment.
Conduct regular team meetings to communicate goals, expectations, and updates.
Recognize and reward team members for outstanding performance and contributions.
Administrative Duties
Maintain accurate records of room occupancy, reservations, and guest preferences.
Ensure compliance with hotel policies, procedures, and safety regulations.
Assist in budgeting and forecasting for room operations.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
The Director of Rooms is responsible for overseeing and managing the daily operations of the Front Office and select functions of Housekeeping at The Canopy by Hilton Midtown. This role ensures the highest level of guest satisfaction and efficient management of room operations. Additionally, the Director of Rooms handles daily cash postings and other financial transactions related to room operations.
Key Responsibilities
Front Office Management:
Oversee the daily operations of the Front Desk, Concierge, and Guest Services.
Ensure efficient check-in/check-out processes and address guest concerns promptly.
Train, supervise, and mentor front office staff to maintain high service standards.
Monitor guest feedback and implement improvements to enhance guest satisfaction.
Housekeeping Coordination.
Collaborate with the Housekeeping Manager to ensure rooms and public areas are clean and well-maintained.
Coordinate room assignments and ensure timely room readiness for guest arrivals.
Monitor housekeeping inventory and order supplies as needed.
Financial Management
Oversee daily cash postings and ensure accurate financial records.
Manage room revenue, control expenses, and optimize room profitability.
Prepare and analyze reports related to room operations, revenue, and guest satisfaction.
Operational Efficiency
Implement and maintain standard operating procedures for room operations.
Conduct regular inspections of guest rooms and public areas to ensure adherence to standards.
Address maintenance issues and coordinate with the Maintenance Department for timely repairs.
Guest Relations
Foster positive relationships with guests, addressing their needs and concerns promptly.
Handle VIP and special requests, ensuring a personalized and memorable experience.
Monitor and respond to guest reviews on various platforms to maintain a positive online reputation.
Team Leadership
Lead by example, promoting a positive and collaborative work environment.
Conduct regular team meetings to communicate goals, expectations, and updates.
Recognize and reward team members for outstanding performance and contributions.
Administrative Duties
Maintain accurate records of room occupancy, reservations, and guest preferences.
Ensure compliance with hotel policies, procedures, and safety regulations.
Assist in budgeting and forecasting for room operations.
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
