Starbucks Lead Barista

The Lead Barista supports the Starbucks Manager by overseeing daily operations, ensuring high-quality beverage preparation, and delivering exceptional customer service. This role includes leadership responsibilities such as training, supervising baristas, and maintaining store standards.

Responsibilities:

•        Responsible for role modeling our customer service commitment
•        Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying         thank you) in each interaction
•        Actively seeks to recognize, include, appreciate, support and delight our guest
•        Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
•        Connect guests with events and offers by staying informed about relevant information
•        Accurately rings customer orders and follows proper cash handling procedures
•        Maintain a calm demeanor during periods of high volume or unusual events
•        Contributes to positive team environment
•        Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
•        Maintain a clean and organized workspace
•        Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
•        Follow health, safety, and sanitation guidelines for all products and equipment
•        Maintain regular and punctual attendance
•        Assist with training
•        Provide feedback to store manager on team performance during shift
•        Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure             operational excellence and to improve team performance
•        Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
•        Execute store operations during scheduled shifts.
•        Organize opening and closing duties as assigned.
•        Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
•        Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
•        Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find        new, creative, and effective methods of recognition.     
•  Utilizes operational tools to achieve operational excellence during the shift.

Job Qualifications and required skills

•   Customer service experience in a hospitality or restaurant environment  - 1 year      
•   Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers 
•    At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
•    Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
•    Meet store operating policies and standards
•    Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as
•    temperature, quantity of ingredients or substituted ingredient
•    Ability to direct the work of others
•   Ability to learn quickly
•   Effective oral communication skills
•   Knowledge of the restaurant and hospitality environment
•   Strong interpersonal skills
•   Ability to work as part of a team
•   Ability to build relationships

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.