Front Office Manager -S

The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the company’s values, fostering a culture of collaboration, intuitive service, and trans-local hospitality. The manager leads the front desk team with passion, creativity, and professionalism, ensuring every guest interaction is memorable and personalized.

Key Responsibilities:

• Leadership & Culture

  • Uphold and role model the company’s values, encouraging the team to embody collaboration, intuitive service, and trans-local hospitality.
  • Foster an environment of continuous growth through coaching, mentoring, and development.
  • Actively participate in recruiting, training, scheduling, supervising, and motivating Guest Services associates.
  • Create a transparent and inclusive team culture through daily line-ups, weekly leadership meetings, and monthly departmental meetings.

• Guest Experience

  • Demonstrate a passion for hospitality, coaching the team to deliver exceptional service in every guest interaction.
  • Encourage creative problem-solving to accommodate guest requests whenever possible.
  • Serve as a tour guide for all hotel experiences, using intuition to personalize each guest’s stay.
  • Execute property events and activations for in-house and future guests.

• Operations & Collaboration

  • Collaborate with the team to complete daily tasks and uphold service standards.
  • Partner with Housekeeping and Engineering to ensure rooms and facilities are maintained to the highest standards.
  • Monitor reservation channels to ensure accurate and detailed guest information is captured.
  • Maintain proper par levels of operational supplies within budget guidelines.

• Safety & Emergency Preparedness

  • Be knowledgeable in all matters related to guest and associate safety, security, and well-being.
  • Respond swiftly and effectively to emergencies, ensuring all associates are trained and compliant with safety protocols.

• Strategic Partnership

  • Act as a key partner to the General Manager and operations leadership team, aligning on priorities and supporting a unified guest experience strategy.
  • Maintain regular communication with the General Manager to provide updates, share insights, and adapt to operational needs.
  • Champion hotel-wide initiatives (e.g., Lobby Ambassador, Manager on Duty programs), ensuring effective communication and training across the team.

Qualifications:

• • Proven experience in hotel front desk or guest services leadership.
  • Strong interpersonal and communication skills.
  • Ability to lead, inspire, and develop a high-performing team.
  • Proficiency in hotel management systems and reservation platforms.
  • Flexible schedule, including weekends and holidays.
  • Passion for hospitality and attention to detail.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.