What are the responsibilities and job description for the Front Desk Manager position at Peachtree Group Hospitality Management?
Front Desk Manager
Embassy Suites Beach Resort | Gulf Shores, AL
About us
Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100 hotels across 27 brands with 14,000 rooms in 26 states.
Be part of something special from the very beginning! The Embassy Suites Beach Resort in Gulf Shores, Alabama, is a brand-new, all-suite beachfront resort offering elevated service, upscale amenities, and unforgettable coastal experiences. We're building a team of hospitality professionals who are passionate about service, teamwork, and creating memorable stays for every guest.
Position Overview:
The Front Desk Manager is responsible for overseeing the day-to-day operations of the Front Office, ensuring an exceptional guest experience from check-in to check-out. This role leads the front desk team with a focus on hospitality, accuracy, and efficiency, while upholding Hilton brand standards and delivering southern hospitality at its finest in a beachfront resort environment.
Key Responsibilities:
- Lead and manage all functions of the front desk operation, including guest check-in/check-out, reservations, and guest services.
- Recruit, train, schedule, and develop front office team members to ensure high performance and guest satisfaction.
- Ensure a warm, welcoming, and professional environment for all guests and visitors.
- Handle guest issues, concerns, and special requests promptly and professionally.
- Monitor and manage front office financials including cash handling, room rates, and billing accuracy.
- Ensure compliance with Hilton standards, local regulations, and company policies.
- Collaborate with other departments (Housekeeping, Engineering, Sales, etc.) to ensure seamless guest service.
- Maintain knowledge of resort activities, services, and area attractions to assist guests effectively.
- Monitor performance metrics (e.g., SALT scores, upselling success, occupancy) and implement improvements as needed.
- Serve as Manager on Duty in rotation with leadership team.
Qualifications:
- High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
- Minimum 2–3 years of front desk or guest services supervisory experience, preferably in a full-service or resort setting.
- Proven leadership and team management skills with a guest-first mindset.
- Strong communication, organizational, and problem-solving abilities.
- Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
- Must be able to work a flexible schedule, including weekends, holidays, and evenings.
Benefits:
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
