Director of Operations- The Rail

Director of Operations

Location: Lexington, Kentucky

Type: Full-Time

Industry: Entertainment, Hospitality, Events

Position Summary

The Director of Operations is responsible for overseeing the day-to-day operational execution of

the venue and ensuring all departments function efficiently, professionally, and cohesively. This

leadership role manages maintenance, security, cleaning, and production staff while maintaining

high operational standards across all events and facility operations.

The ideal candidate is highly organized, detail-oriented, professional under pressure, and

capable of leading teams with fairness, accountability, and strong communication. This

individual must be proactive, solutions-driven, and able to maintain structure in a fast-paced

entertainment and events environment.

Key Responsibilities

Operations Management

• Oversee all operational functions of the venue to ensure smooth daily execution
• Develop and maintain operational systems, procedures, and standards
• Coordinate venue readiness for concerts, private events, and special activations
• Ensure all departments are aligned and operating efficiently before, during, and after
• events
• Maintain operational consistency and professionalism across all staff interactions

Staff Leadership & Oversight

Directly oversee:

• Maintenance Staff
• Security Staff
• Cleaning/Janitorial Staff
• Production Staff
• Manage scheduling, staffing coverage, and departmental coordination
• Conduct team meetings, performance evaluations, and ongoing staff development
• Hold teams accountable to venue standards, policies, and expectations
• Foster a culture of professionalism, urgency, teamwork, and accountability

Facility & Venue Management

• Ensure the venue remains clean, safe, functional, and event-ready at all times
• Coordinate routine maintenance, repairs, and preventative maintenance schedules
• Identify operational inefficiencies and implement process improvements
• Maintain inventory and oversee operational equipment needs
• Ensure compliance with safety regulations and venue policies

Event Execution

• Serve as a lead operational contact during events
• Coordinate load-ins, load-outs, staffing logistics, and production support
• Work closely with talent teams, promoters, vendors, and event staff to ensure seamless
• execution
• Anticipate operational issues and respond quickly with effective solutions
• Maintain a calm and professional presence during high-pressure situations

Security & Safety

• Oversee venue security operations and ensure staff professionalism
• Ensure all emergency procedures and safety protocols are followed
• Assist in developing crowd management and incident response plans
• Maintain incident reports and operational documentation when necessary

Qualifications

• Previous leadership or management experience in venue operations, hospitality, live
• events, entertainment, or related fields preferred
• Strong organizational and leadership skills
• Ability to manage multiple departments and priorities simultaneously
• Excellent communication and problem-solving abilities
• Ability to work nights, weekends, and holidays based on event schedules
• Experience leading teams in fast-paced environments
• Strong attention to detail and ability to maintain high operational standards

Preferred Traits

• Professional and composed under pressure
• Highly organized and dependable
• Firm, fair, and accountable leadership style
• Strong work ethic and sense of urgency
• Team-oriented with excellent interpersonal skills
• Solutions-focused mindset
• Ability to lead by example and earn staff respect

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift and move equipment as needed
• Ability to navigate active event environments safely and efficiently

Position Type

Full-Time

Flexible schedule required, including nights, weekends, and holidays based on venue

operations and event calendar.

The Rail Culture Statement

At The Rail, we operate with an Artist First, Guest Obsessed, and Results Driven mindset.

We are committed to creating exceptional experiences for artists, fans, private event clients, and

partners while maintaining financial discipline and operational excellence. The Finance Director

plays a critical role in ensuring the venue's long-term success and profitability.