Event Operations Manager

Position Overview:

The Event Operations Manager focuses on oversight of event and business operations, ensuring seamless coordination between departments, and maintaining our high sta\dards for service and venue presentation. The Event Operations Manager will work closely with the Director of Events, Kitchen Manager, Executive Chef, and Facilities Manager to ensure our events are executed flawlessly while continuously improving processes.

Responsibilities:

Venue and Event Management:

• Collaborative and directed management of venue maintenance projects, routinely visiting and inspecting venues to ensure their upkeep aligns with Peachtree standards, especially before busy event weekends or as assigned by Owner or Director of Events.
• Collaborate with the Facilities Manager to ensure facility flips and all event details are addressed promptly and that inventory (flatware, china, beverage stations, etc) is maintained at each venue
• Collaborate with the Facilities team to ensure that venue setups, pack-outs, and logistical coordination are executed smoothly for both on-site and off-site events via oversight and final verification for these processes.
• Maintains key inventories for each venue and the master list of which employees have keys (in collaboration with HR)
• Manages liquor licensing process for all off-premise events, ensuring all event information is submitted in a timely manner to obtain proper licenses in advance of events

Inventory and Equipment Management:

• Acts as the sole purchaser for all Event Operations needs with approval from the Director of Events.
• Establish and maintain equipment pars for each venue, purchasing necessary items to ensure operational readiness. Monitor inventory levels regularly—at least monthly or more frequently as needed—to ensure alignment with event requirements and company resources.
• Take ownership of inventory management for event materials and equipment, ensuring proper tracking and timely updates to the team.
• Oversee the resetting of venues, ensuring that all glassware, flatware, and other materials are returned to the proper location.
• Establish new pack sheet protocols, then ensure that pack sheets are completed accurately and given to Facilities Manager in a timely manner for distribution to team.

Special Event Coordination:

• Oversee and execute menu development, BEO and floor plan creation, food service expedition, and invitations for Tastings
• Coordinate and plan packaging and ordering supplies, and work with Kitchen to execute production of special events.
• Continue working with Mr. Stern for meals and grocery deliveries.
• Adjust logistics and inventory based on changing event requirements, ensuring all needs are met while maintaining operational efficiency.

Administrative Oversight:

• Oversees Event Binder Management and ensures accurate documentation in compiling binders for each event at Peachtree
• Managing office supplies and special needs of coordinators for events, often in collaboration with the Sales Administrator.
• Oversees the Sales Administrators in the preparation of Landlord Reports, Quarterly Traffic Reports, and other venue-specific reports as well as COIs per events.
• Provides ongoing support to the Sales Administrator by offering training, sharing institutional knowledge, and serving as a departmental backup for responsibilities of the role.
• Conducts follow-ups with venue contacts based on weekly venue check-ins conducted by the Director of Events.

Process Implementation:

• Review event recaps to identify recurring issues related to Event Operations (e.g., relay radios, spandex covers, forgotten equipment) and develop and implement process improvements to address and prevent these issues.
• Ensure that operational processes (e.g., setup and teardown procedures, equipment usage) are followed consistently across the team, often in collaboration with Facilities Manager and the Director of Events and HR, as needed.
• Collaborate with the Facilities Manager to optimize daily scheduling and task assignments, ensuring efficient use of labor and resources (e.g., strategically deploying staff across venues to reduce redundancies and control costs).
• Provide hands-on support in resolving real-time operational issues, particularly those affecting the Facilities team’s workflow, to maintain seamless daily operations.
• Writing, maintaining, and updating as necessary Standard Operating Procedures (SOPs) for Operational processes, collaborating with Facilities Manager for Facilities SOPs, and working with Director of Events and Staffing Manager/HR on Events-based SOPs

Team Collaboration:

• Work closely with the Director of Events to improve processes and implement systems for event operations.
• Provides weekend support on a rotating schedule, as determined with the Director of Events and Facilities Manager to ensure that proper oversight of event loadout is maintained consistently week over week and that all venues are stocked with necessary equipment.
• Serve as a departmental backup for Facilities Manager during FM absences, ensuring that Facilities team is completing daily task lists as directed by Facilities Manager.
• Provide feedback and insights to enhance operational efficiency across the company.
• Lending assistance to the kitchen team during peak periods, when needed, providing regular functions of the role are completed in a timely manner.

• Proven experience in event operations or a related field, with at least 3-5 years of hands-on experience in event management, catering, or hospitality.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to manage multiple moving parts of an event, from inventory control to client-specific requests.
• Excellent communication skills, both verbal and written.
• Experience with inventory management systems and process development.
• Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude.
• Familiarity with event industry standards, including RAMP and PLCB certifications, is a plus.
• Ability to lift and carry materials for events, as needed, as well as stand, bend, and move around event spaces for extended periods.