Service Advisor

Job Details

Description

Position Summary

Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
• Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
• Creates work orders.
• Creates repair estimates based on the technician’s diagnosis.
• Communicates repair needs to customer and obtains approval for repairs.
• Completes invoice and obtains payment.
• Closes repair orders
• Other duties as assigned
  
  

Company Conformance Statement

Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:

• Be safe, avoid injury and promote, through positive actions, a safe work environment,
• Perform quality work within deadlines with or without direct supervision,
• Interact professionally with other employees, customers and suppliers,
• Maintain the confidentiality and privacy of all Company proprietary and confidential information,
• Work effectively as a team contributor on all assignments,
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations,
• Demonstrate regular attendance and punctuality in accordance with Company policies,
• Interact well and cooperatively with other employees,
• Adhere to the Company’s EEO policy and Affirmative Action commitments.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education General Experience

High school diploma or general education degree (GED) and

Minimum Of One Year Related Experience And/or Training

An equivalent combination of education and experience is acceptable

Specific Experience

English Language Skills

Reading Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Writing Skills - Ability to write simple correspondence

Presentation Skills - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills - Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance

Reasoning Skills Skill - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Application - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills - Use computer to enter/close work orders correspond with customers look up information

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Position requires the ability to stand, walk, sit, drive, reach, bend, twist, squat, climb, push/pull, taste/smell, talk and hearing/listening