What are the responsibilities and job description for the Service Advisor position at Peach State Truck Centers?
Job Details
Description
Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Education General Experience
High school diploma or general education degree (GED) and
Minimum Of One-year Related Experience And/or Training
An equivalent combination of education and experience is acceptable
Description
Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
- Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
- Creates work orders.
- Creates repair estimates based on the technician’s diagnosis.
- Communicates repair needs to customer and obtains approval for repairs.
- Completes invoice and obtains payment.
- Closes repair orders
- Other duties as assigned
Education General Experience
High school diploma or general education degree (GED) and
Minimum Of One-year Related Experience And/or Training
An equivalent combination of education and experience is acceptable