Hospice Support Specialist

Description

Job Description

PeaceHealth is seeking a Hospice Support Specialist for a Full Time, 1.00 FTE, Day position. The salary range for this job opening at PeaceHealth is $22.89 – $34.33. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Hours: 0800-1630 Mon-Fri

Responsible for providing dedicated clerical and administrative support to clinical and non-clinical interdisciplinary hospice team as well as front line service to patients and families. Applies knowledge and independent judgment to complete a wide range of assignments and resolve problems. Frequent contacts include internal and external customers to gather information or provide information. Provides excellent customer service to patients, families, staff, and external contacts. Team approach to clinical and non-clinical functions listed below through primary ownership and cross-training.

Essential Functions

• Assists clinicians and providers with scheduling and monitoring of Medicare benefit periods.
• Facilitates intake/registration through electronic medical record (EMR) creation.
• Monitors plans of care and certifications of terminal illness for compliance.
• Audits and ensures accuracy of non-covered addendums, consents, and hospice item sets.
• Verifies billing per state and federal hospice regulations to support reimbursement, including Medicaid pass through billing, insurance verifications, authorizations, and notifications.
• Orders durable medical equipment per provider orders.
• Manages health information systems, including order management, reporting, and data entry.
• Manages travel contracts for continuity of care with other hospices.
• Supports interdisciplinary team (nursing, social work, volunteers, bereavement, chaplains, holistic therapies) within EMR, both desktop and remote systems.
• Supports general office management, including but not limited to, ordering clinical and office supplies for department, submitting work orders through facilities, answering phone calls, etc.
• Schedules provider and multi-disciplinary visits according to the plan of care per Medicare regulations.
• Performs other duties as assigned.
  
  

Qualifications

Education

• High School Diploma Required:
  
  

Experience

• Minimum of 1 year Preferred: experience in a healthcare setting
  
  

Skills

• Good customer service and interpersonal skills, including conflict management (Required)
• Excellent time management and multi-tasking skills (Required)
  
  

Working Conditions

Lifting

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
  
  

Environmental Conditions

• Predominantly operates in an office environment.
  
  

Mental/Visual

• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  
  

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.