What are the responsibilities and job description for the IT Specialist position at Peace River Citrus Products, Inc.?
IT Specialist
Peace River Citrus Products, Inc.
SUMMARY:
About Us
We are a fast-paced, 24/7 food processing and packaging company committed to delivering high-quality products to our customers. Our operations rely on robust IT infrastructure to maintain seamless production and operational efficiency. We are seeking a skilled IT Specialist with expertise in providing top level support across all areas of the I.T. environment: desktop, server, network, telecom, and industrial technology.
The Role: The IT Specialist plays a critical role in managing technology-based systems and providing comprehensive end-user support for PCs, laptops, printers, telecom, access control, and surveillance systems.. This position is responsible for assisting in the management and maintenance of IT infrastructure; including servers, networks, and related systems to ensure uninterrupted operation in a 24/7 environment. Some travel is required and is limited to in state day trips.
Duties and Responsibities:
- End user support: Desktop/Application/Telecom support both in person and virtually.
- Server Management: Install, configure, and maintain servers, including hardware and software updates. Ensure high availability and security of critical IT systems.
- Networking: Design, deploy, and maintain network infrastructure; including switches, routers, firewalls, and wireless systems.
- System Monitoring: Monitor system performance and address issues promptly to minimize downtime.
- Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues. Escalate problems as needed to vendors or specialized support.
- Documentation: Maintain accurate and detailed documentation of systems, configurations, and procedures.
- Communication: Monitor, read, and respond to email communications promptly.
- On-Call Support: Provide after-hours support as needed in a 24/7 operational setting.
- Other:
- Comply with FDA, USDA, and GMP policies. Perform all tasks in a safe manner to ensure achievement of Quality, Food Safety, and cost objectives. Comply with all standard operation procedures and requirements under PRCP Quality System.
- Participate in quality improvement process.
- Perform other related duties as assigned by management.
Qualifications:
Required:
- Bachelor's degree or equivalent experience in Information Technology and Computer Science.
- 5 years of experience in desktop/end user support.
- 3 years of experience in server administration and networking.
- Proficiency in configuring and maintaining desktop equipment, servers, network devices, and virtualized platforms (e.g. Hyper-V).
- Strong knowledge of TCP/IP, DNS, DHCP, and other common network protocols.
- Experience with backup and recovery solutions.
- Ability to work in a fast-paced, production-driven environment.
Preferred:
- Certifications such as CompTIA Network , CCNA, or Microsoft Server certifications.
- Google Workspace experience
Key Attributes
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Excellent communication skills to interact with technical and non-technical staff.
- Flexibility to respond to after-hours emergencies in a 24/7 environment.
- Strong attention to detail.
- Excellent time management skill.
- Ability to solve problems technically and plan strategically.
Peace River Citrus Products offers employees a competitive salary and bonus and an excellent benefit package that includes; Medical/Dental, Life, LTD, STD, Vision, Paid Vacation, Paid Holidays, Profit Sharing, and 401k with match.
Equal Opportunity Employer / Drug Free Workplace