Fulfillment Specialist, Level Two

Purpose

To support the Fulfillment team by picking, packing and preparing orders for delivery. Specialize in advanced Fulfillment team responsibilities. Support Production and Delivery Teams as needed.

Job Responsibilities

Order Fulfillment

Picking and Packing Orders

• Support shipping needs for orders sent via UPS, USPS Priority Mail, Couriers and Distribution; includes picking and packing orders, preparing boxes and printing labels, and having them ready on-time for daily pick-ups.
• Enter data into ERP, troubleshoot as needed.
• Complete Distribution Center order fulfillment, as needed.
• Assist with preparing orders that are picked up by Customers or a Courier service, as needed.
• Maintain forklift certification.
• Maintains awareness of KPI’s for the team, supports gathering and tracking information as needed, to measure performance. Ensures their work is in alignment with the KPI’s and team objectives.
• Prioritize Delivery Sales Orders to print per route, and pack Delivery Team orders as needed.

Production, Receiving & Delivery Support

• Maintains knowledge of Production & Delivery processes and equipment to ensure readiness for support when needed.
• Acts as back-up for Receiving duties as requested by Warehouse Specialist.

Safety and Sanitation

• Maintain a clean and organized work area while abiding by health and safety regulations.
• Attends applicable safety training to ensure knowledge of safe working practices.

Qualifications

• Enthusiastic about working in a fast-paced & flexible work environment.
• Intermediate math and computer skills.
• Ability to solve problems and adapt to new and changing situations in a fast paced environment.
• Ability to coordinate multiple tasks, manage details, ensure the highest level of accuracy and timeliness in a fast paced and changing work environment.
• Ability to communicate effectively and in a timely manner.
• Ability to thrive in an independent, self-directed environment that also has a strong ethic of teamwork and collaboration.
• Ability to direct the work of others.
• Previous shipping experience required.
• Previous supervisory experience preferred.
• Ability to use a forklift required.
• Passion for Peace Coffee’s mission and values.

Physical Requirements

• Work environment: This job is performed in a warehouse where conditions can be hot, dusty and there is a continuous industrial noise.
• This job requires standing on concrete, bending, walking and lifting on a continuous basis throughout the day.
• Ability to push a wheeled cart with up to 100 pounds and a pallet jack with up to 400 pounds.
• Ability to lift up to 50 pounds regularly.
• Ability to perform repetitive tasks.
• Ability to use cleaning products of medium toxicity.

EEO Statement

Peace Coffee provides equal employment opportunity to all individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Peace Coffee will provide reasonable accommodations for qualified individuals with disabilities.