Information Technology Support Specialist

General Summary

The IT Support Specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This position would split time between Brighton and Lansing offices.

Primary Duties and Responsibilities

• Identifies and procures the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Assists in the customization and adaptation of existing programs to meet users’ requirements.
• Provides telephone, in-person and online support to end-users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Refers major hardware problems to service personnel for correction.
• Connects users to networks and provides initial training in facilities and applications.
• Administers e-mail and anti-virus systems.
• Sets up and provides support for mobile devices.
• Assists in research and procurement of computer accessories and supplies.
• Performs other duties as assigned.

Formal Education, Licenses and Certifications

• High School diploma required.
• Associate’s degree in technical field preferred.

Knowledge and Experience

• 2 years of related experience.

Competencies and Personal Attributes

• Ability to organize, multitask, and prioritize.
• Ability to communicate effectively verbally and in writing.
• Ability to interact with employees and vendors in a professional manner.
• Technical capacity
• Time management

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Availability

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.

Travel

Local travel to PEA offices is expected.