What are the responsibilities and job description for the IT Operations Technician position at PDS Tech Commercial, Inc.?
New role with a strong company / team!
IT Operations Technician
Location: Trinity, AL - work is ONSITE
Contract Length: 6 months to start, likely to extend and potential to convert to DIRECT
Start: ASAP
Pay: $27.00 - $29.00 per hour (depending on experience)
Job Responsibilities Included But Limited To
Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
Create and support user account and group membership setups
Procure, setup, configure, distribute and troubleshooting of all mobile devices
Work on projects and perform other duties as assigned
Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Minimum Qualifications
1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
IT related associate degree, or Equivalent combination of experience and education will also be considered.
Preferred Qualifications
Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications
Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
Experience with workstation imaging software and an MDM solution such as Intune
Experience in a heavy industrial setting
Customer support or helpdesk experience
IT certifications, such as a current Comp TIA A
Pay Details: $27.00 to $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
IT Operations Technician
Location: Trinity, AL - work is ONSITE
Contract Length: 6 months to start, likely to extend and potential to convert to DIRECT
Start: ASAP
Pay: $27.00 - $29.00 per hour (depending on experience)
Job Responsibilities Included But Limited To
Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
Create and support user account and group membership setups
Procure, setup, configure, distribute and troubleshooting of all mobile devices
Work on projects and perform other duties as assigned
Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Minimum Qualifications
1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
IT related associate degree, or Equivalent combination of experience and education will also be considered.
Preferred Qualifications
Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications
Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
Experience with workstation imaging software and an MDM solution such as Intune
Experience in a heavy industrial setting
Customer support or helpdesk experience
IT certifications, such as a current Comp TIA A
Pay Details: $27.00 to $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
Requirements
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance