Coordinator, Patient Relations

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The Coordinator, Patient Relations core function entails compiling, processing and sending all patient documentation to insurance plans and other agencies as requested for the grievance process. The coordinator is the key compiler and expeditor of patient information for the Patient Relations department. The coordinator is responsible for ensuring records are pulled and organized for analysis as well as compressed and viewable for insurance plans and other agencies. Additionally, the coordinator is also responsible for supporting dental offices by drafting form letters when required.

Responsibilities

• Retrieve, correlate, condense and save patient records from various sources{{:}} EPIC, QSI, CPS, Ortho systems, etc.
• Send patient records to insurance carriers by grievance deadlines
• Participate as a team member on unit and department projects to provide project specific subject matter expertise
• Contribute to the development and distribution of Best Practices within the department
• Research, retrieve and compile information (Internet, division Web sites, Company Web sites) as required by the management team and direct reports
• Send out all HIPAA related requests
• Categorize all resolution outcomes
• Send winning resolution response letter to offices
• Back-up to fielding incoming Patient Relations calls
• Back-up to department case logging activates
• Back-up monthly reporting
• Draft standardized letters (releases/dismissals) for pre-grievances
• Draft a variety of grievance response letters
• Send analytical instructions for resolution loss letters
• Other duties assigned by Management
  
  

Qualifications

• 1 year of related work experience in dental front and/or back office settings
• Equivalent to high school diploma or general education degree (GED)
• Knowledge of WORD, EXCEL, POWERPOINT
  
  

Preferred

• Prior coursework or on-the-job training in the fields of dentistry, business, or training
• Operational knowledge of medical/ dental offices
• Knowledge of EPIC and QSI software applications
• Bachelor’s Degree from an accredited college or technical school; or equivalent combination of education and experience. In lieu of degree, 4 years of experience is required
• Field Office experience
  
  

Knowledge/Skills/Abilities

• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer service focused
• Ability to draw conclusions and make independent decisions with limited information
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Demonstrated experience providing customer-driven solutions, support or service
• Demonstrated experience in an administrative support role
• Possesses ability to perform all aspects of position with little direction
• Be a proactive problem-solver identifying and participating in solutions
• Be able to keep appropriate team members informed while maintaining high level of confidentiality
  
  

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community
  
  

Compensation Information

$22.60-$29.40 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.