What are the responsibilities and job description for the Operations Coordinator position at PDQ?
The Operations Coordinator (OC) role serves as a key field operations leader responsible for supporting Operating Directors, Coaches, and Operations Leadership through training, development, accountability, and operational excellence. Reporting directly to the Operations Team, the Operations Coordinator partners with restaurant leadership teams to ensure consistent execution of PDQ standards, drive operational performance, and foster a culture aligned with the PDQ Purpose and PDQx2 Mindset.
The Operations Coordinator acts as a coach, trainer, auditor, and business partner, helping restaurants achieve excellence in food quality, hospitality, cleanliness, profitability, and team development.
Primary Responsibilities
Restaurant Operations Support
- Conduct operational audits using company-approved assessment tools.
- Develop and execute action plans to address identified opportunities.
- Provide hands-on coaching and support to Operating Directors and management teams.
- Ensure consistent execution of all PDQ Standard Operating Procedures.
- Support restaurants during periods of operational transition or leadership changes.
Training and Development
- Lead operational rollouts, training sessions, and teach-backs.
- Support onboarding and development of new Operating Directors.
- Partner with restaurant leadership teams to improve management effectiveness.
- Monitor training compliance through The Coop and other company systems.
- Conduct follow-up coaching to ensure successful implementation of new initiatives.
- Develop future leaders through coaching, mentoring, and accountability.
Operational Excellence
- Evaluate food quality, product consistency, and execution standards.
- Verify completion of daily line checks and internal health inspections.
- Support Ecosure readiness and corrective action planning.
- Monitor uniform compliance and brand presentation standards.
- Evaluate speed of service and guest experience execution.
- Ensure cleanliness and maintenance standards are upheld throughout each facility.
Financial Accountability
- Support Operating Directors in understanding and improving financial performance.
- Assist with inventory processes and variance investigations.
- Review food cost, labor performance, waste, and controllable expenses.
- Identify operational opportunities that improve profitability.
- Support sales-driving initiatives and execution of marketing programs.
- Monitor key performance indicators and communicate opportunities to restaurant leadership.
Administrative Responsibilities
- Maintain accurate records and reporting within company systems.
- Manage compliance tracking including:
- ServSafe Certifications
- Safety and Security Training
- Ecosure Audits
- Health Department Inspections
- Training Completion
- Maintain restaurant manager databases and operational tracking tools.
- Complete required reports and communicate findings to Operations Leadership.
- Complete manager check ins & sign offs.
Culture and Leadership
- Champion the PDQ Purpose and PDQx2 Mindset.
- Recognize and celebrate team accomplishments.
- Promote a positive, accountable, and performance-driven culture.
- Build strong relationships with Operators, Managers, and Support Teams.
- Lead through servant leadership, professionalism, and integrity.
- Serve as a brand ambassador for PDQ both internally and externally.
Required Qualifications
- Minimum of two years of management experience with PDQ.
- Expert knowledge of PDQ recipes, procedures, and operational standards.
- Strong leadership, communication, and coaching skills.
- Ability to organize and lead training sessions and operational rollouts.
- Experience developing managers and restaurant teams.
- Strong analytical and problem-solving abilities.
- Proficiency in PDQ operational systems including:
- Fourth
- HotSchedules
- Revel
- Restaurant365
- The Coop
- Smartsheet
- Ability to travel within market and out of market as necessary up to 5 days per week.
- Ability to work a flexible schedule averaging 45-50 hours per week, including evenings, weekends, holidays, and travel as business needs require.
- Valid driver's license and reliable transportation.
Physical Requirements
- Ability to stand, walk, bend, and lift up to 50 pounds.
- Ability to travel frequently between restaurant locations.
- Ability to work flexible schedules, including evenings and weekends when necessary.
Our Purpose
At PDQ, our purpose is to improve the lives of our team members, our guests, and our communities. The Operations Coordinator plays a key role in supporting our teams, driving operational excellence, and ensuring every restaurant delivers on that purpose every day.