Contents & Pack-Out Restoration CoordinatorTechnician

Position Overview:PDQ Restoration is a leading provider of emergency response services specializing in fire, water, trauma, asbestos and mold remediation. We are dedicated to restoring properties and ensuring customer satisfaction through our expert services and are seeking a highly organized and detail-oriented Restoration Contents Coordinator to lead our contents division. This role requires a professional who can oversee the packing, storage, and return of contents with great care while ensuring a high level of service and organization. The ideal candidate will have experience in restoration, specifically in handling and restoring personal and commercial property contents affected by water, fire, smoke, or mold damage. In addition to overseeing contents management, this individual will also assist with technician duties as needed.

Key Responsibilities:

Contents Management:

• Oversee and manage all aspects of the contents division, ensuring all contents are packed, stored, and returned with precision and care.
• Supervise and train team members on proper packing, handling, and storage techniques to minimize damage and maximize efficiency.
• Conduct thorough field inspections of affected contents, determining salvageable and non-salvageable items.
• Document and categorize affected personal and commercial property using restoration industry software.
• Coordinate with insurance adjusters to settle contents claims and provide necessary documentation.
• Ensure that the warehouse is organized, clean, and compliant with industry standards for content storage.
• Communicate effectively with customers, adjusters, and team members to provide updates on content restoration and return schedules.
• Pack and move contents safely for restoration and storage, ensuring professional handling throughout the process.

Restoration & Mitigation Support:

• Assist with water damage mitigation, fire/smoke cleanup, and mold remediation as needed.
• Operate restoration equipment, including dehumidifiers, air movers, and air scrubbers.
• Conduct structural cleaning of affected properties, including walls, ceilings, floors, and fixtures.
• Assist in emergency response situations, including after-hours and weekend calls as required on a rotating basis.

Administrative & Leadership Duties:

• Maintain communication between the homeowner and the adjuster in regards the contents on the property
• Maintain accurate documentation, including job notes, damage reports, and before/after photos.
• Manage the inventory of restoration and contents equipment, ensuring all tools are properly maintained.
• Provide leadership and training for field technicians, ensuring quality and efficiency in all operations.
• Coordinate and schedule contents pack-out, pack-back, and cleaning services.

Qualifications & Experience:

• Minimum 2 years of experience in restoration contents management or a similar role.
• IICRC Certification in Fire/Smoke and Water Mitigation (preferred)
• Strong organizational and leadership skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and customer service skills to interact with homeowners, insurance adjusters, and team members.
• Experience operating restoration equipment and ability to perform technician duties when needed.
• Valid driver’s license and reliable transportation
• Ability to lift 50 lbs and work in physically demanding environments, including standing, bending, and lifting for extended periods.
• Willingness to be part of an on-call rotation for emergency restoration services.

Why Join PDQ Restoration? At PDQ Restoration, we take pride in providing high-quality restoration services to homeowners and businesses in our community. Our team values professionalism, attention to detail, and customer satisfaction above all else. As the Restoration Contents Coordinator, you will play a critical role in ensuring that contents are restored with care and returned in pristine condition. You will have opportunities for training, career growth, and professional development in the restoration industry.

Compensation & Benefits:

• Competitive salary based on experience.
• Paid time off and holidays.
• Health benefits.
• Opportunities for professional certifications and continuing education.
• Company vehicle for job-related duties.

If you are a dedicated restoration professional with a passion for handling contents and managing teams, we encourage you to apply and become a key part of the PDQ Restoration team!

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training

Application Question(s):

• Do you have fire or water restoration experience? If so, how many years?

Work Location: In person

Salary : $22 - $25