Orthodontic Coordinator

Job Overview
We are seeking a dynamic and detail-oriented Orthodontic Coordinator to join our vibrant dental team! In this pivotal role, you will serve as the primary point of contact for patients and staff, ensuring smooth operations within the orthodontic part of the practice. Your energetic approach will help coordinate patient care, manage appointments, and facilitate communication between patients, providers, and insurance companies. If you thrive in a fast-paced environment and are passionate about delivering exceptional patient service, this is the perfect opportunity to make a meaningful impact in orthodontic health care! Salary will be based upon experience.

Duties

• Manage patient scheduling for orthodontic treatments, consultations, and follow-up appointments using Dentrix Ascend.
• Verify insurance coverage and benefits, including insurance verification for orthodontic procedures, ensuring accurate billing and coding.
• Review medical records and documentation to ensure completeness and compliance with HIPAA regulations while maintaining meticulous dental billing and coding practices.
• Assist patients with intake procedures, explaining treatment plans, care instructions, and financial responsibilities clearly and professionally.
• Coordinate with our lab to facilitate timely delivery of orthodontic appliances and materials.
• Maintain accurate documentation of patient interactions, treatment plans, insurance claims, and payment records in Dentrix.
• Provide exceptional front desk support including answering multi-line phone systems, managing appointment reminders, handling patient inquiries with excellent phone etiquette, and performing clerical tasks like filing, data entry (including 10 key typing), and maintaining dental records.
• Support office management by overseeing administrative support functions such as insurance verification, billing processes, patient intake procedures, and organization.
• Ensure compliance with HIPAA standards by safeguarding patient information during all interactions and documentation review processes.

Qualifications

• Proven experience in a dental or orthodontic clinic setting with strong knowledge of dental terminology and coding practices-minimum of 2 years.
• Familiarity with EMR/EHR systems -Dentrix ; proficiency in Microsoft Office Suite is essential.
• Knowledge of insurance verification processes, billing/coding including CPT coding for orthodontic procedures, and health information management standards.
• Excellent organizational skills with the ability to multitask efficiently in a busy clinical environment.
• Strong communication skills paired with professional phone etiquette; bilingual abilities are a plus to serve diverse patient populations.
• Prior experience with practice management software tasks such as appointment scheduling, records management, filing systems (including electronic filing), and front desk operations.
• Ability to handle sensitive information discreetly while maintaining compliance with HIPAA regulations.
• Dental office experience is required; familiarity with dental practice management software Dentrix is advantageous. Join us in creating an engaging environment where patient care excellence meets efficient office management! This paid position offers an exciting opportunity to grow your career within a supportive team dedicated to transforming smiles through exceptional orthodontic service!

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 34 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• orthodontic/dental: 2 years (Required)

Work Location: In person

Salary : $19