What are the responsibilities and job description for the Property Manager position at PDM Property Management?
Location
Based in the Troy/Vandalia area. This role is primarily in-office/on-site, 4–5 days per week, with flexibility in hours and schedule — including the ability to work a longer day during the week to accommodate prospect showings, with flexibility such as leaving early on Fridays.
Company Overview
We are a growing real estate and property management company committed to providing exceptional service to our residents and property owners. As a values-driven team, we believe that great work comes from great people—those who lead with integrity, purpose, and a heart for service.
We’re seeking a sales-driven, people-first Property Manager to serve as the forward-facing representative for our properties — leading the leasing process, building strong resident relationships, and championing our communities to prospective residents. This person will oversee a portfolio ranging from approximately 130–300 units, owning both the day-to-day communication and paperwork as well as the strategic decisions on resident matters — driving occupancy and closing leases from start to finish.
Our Core Values
We live and work by these values, and we’re looking for someone who does the same:
- Character & Integrity – Do the right thing, even when no one is watching.
- Purpose & Faith – Work with meaning, guided by a bigger mission.
- Service & Respect – Treat others with care, professionalism, and dignity.
- Positive Attitude & Energy – Bring enthusiasm, solutions, and encouragement to the team.
- Growth Mindset – Embrace challenges and keep learning every day.
Key Responsibilities
Leasing, Sales & Marketing
- Actively sell available units to prospective residents — leading tours with a sales-first mindset focused on converting interest into signed leases.
- Respond promptly to rental inquiries, pre-screen applicants, and guide prospects through the full application process, including communicating decisions clearly and professionally.
- Review and approve applications based on established screening guidelines to ensure the right fit for our communities.
- Own leasing performance for a portfolio of approximately 130–300 units, working proactively to minimize vacancy and maximize occupancy.
- Coordinate move-in and move-out logistics and records.
- Maintain accurate, compelling, and updated property listings across all rental platforms.
- Support external and internal marketing efforts to promote available units and community lifestyle.
Resident Relations
- Serve as the main point of contact for residents at assigned properties, handling all related communication and paperwork.
- Support the lease renewal process and ensure compliance with community policies.
- Address resident concerns and make decisions on lease or resident issues, escalating only when necessary.
- Lead accountability within the resident community, maintaining a firm-but-fair approach that supports both individual residents and overall community standards.
- Work with residents on resolving rent delinquencies, applying consistent and fair enforcement of payment policies.
- Assist with community engagement efforts to strengthen resident satisfaction and retention.
Inspections & Compliance
- Conduct 90-day post move-in inspections to review lease compliance, cleanliness, and general condition.
- Conduct annual inspections prior to lease renewals, documenting findings and addressing any issues with residents.
- Perform other general property inspections as needed (non-maintenance specific).
Property Support
- Coordinate with the maintenance team on scheduling and follow-ups (not supervising but ensuring communication flow).
- Track unit readiness across the portfolio.
- Maintain resident records in AppFolio, our property management software.
Qualifications
- Previous experience in leasing, sales, resident relations, or property management strongly preferred.
- Experience in food service or retail (or another fast-paced, customer-service-focused industry) is also a great fit — we value people who know how to read a room, move quickly, and deliver great service under pressure.
- Demonstrated success in a sales or leasing-driven role — someone who enjoys the close and knows how to sell a property, not just show it.
- Excellent interpersonal and people skills, with a forward-thinking, strategic approach to problem-solving.
- Strong decision-making and communication skills.
- Professional presence and ability to represent the company positively in all interactions.
- Comfortable with computers and technology, including Microsoft Office (Outlook, Word, Excel) and CRM or property management software (AppFolio or similar).
- Highly organized, detail-oriented, and able to independently manage the full scope of leasing and administrative work across a larger portfolio (130–300 units).
Schedule & Reporting
- Full-time position.
- Based in the Troy/Vandalia area, in-office 4–5 days/week, with flexible hours as described above.
- Reports to the Leasing & Marketing Manager.
Benefits
- Competitive pay based on experience.
- Paid time off and holiday pay.
- Flexible schedule.
- Opportunity to grow with a mission-driven, supportive team.
- Quarterly Bonuses available based on performance
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $55,000 - $75,000