What are the responsibilities and job description for the Front Desk Agent - Day & Night Shifts position at Pdk Airport LLC DBA Holiday Inn Portland Airport?
Enjoy helping people and making every guest feel welcome? Join our hotel team!
We’re looking for a friendly, dependable, and detail-oriented Front Desk Agent to create a great first impression and deliver excellent guest service. We’re hiring for both daytime Front Desk and overnight Night Audit shifts, so there may be an opportunity that fits your schedule and strengths.
What You’ll Do
Equal Opportunity Employer
We are an Equal Opportunity Employer and value diversity at all levels. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.
We’re looking for a friendly, dependable, and detail-oriented Front Desk Agent to create a great first impression and deliver excellent guest service. We’re hiring for both daytime Front Desk and overnight Night Audit shifts, so there may be an opportunity that fits your schedule and strengths.
What You’ll Do
- Welcome guests, handle check-ins and check-outs, and assist with reservations.
- Answer questions, respond to guest requests, and resolve concerns professionally.
- Process payments, maintain accurate records, and protect guest information.
- Coordinate with housekeeping and other departments to keep hotel operations running smoothly.
- Follow IHG brand standards, safety procedures, and hotel policies.
- Night Audit: Complete nightly financial reports, reconcile daily transactions, monitor overnight hotel activity, and assist with setting up the morning breakfast buffet as needed.
- Friendly, professional, and customer-focused attitude.
- Strong communication, organization, and attention to detail.
- Basic computer and math skills; hotel front desk experience is a plus.
- Dependability and the ability to work independently when needed.
- Flexibility for evenings, weekends, holidays, and overnight shifts, depending on the position.
- Build your hospitality career with an IHG hotel.
- Make a real difference in each guest’s stay.
- Access applicable IHG employee room discounts and training opportunities.
Equal Opportunity Employer
We are an Equal Opportunity Employer and value diversity at all levels. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.