What are the responsibilities and job description for the AM Guest Services / Hotel Team Member position at PD Hospitality?
Job Overview
We are seeking a dedicated and friendly Hotel Guest Services Clerk to join our Team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. A background in hospitality or hotel experience would be nice, but with a strong, outgoing personality and an attentive behavior for someone that is reliable and upbeat, exceptions can be made.
Duties
- Greet guests at breakfast and upon departure, providing an exciting and gracious THANK YOU for choosing our hotel.
- Greet guests upon arrival and provide an exciting and warm welcome.
- Manage the check-in and check-out process efficiently.
- Handle guest reservations and inquiries via multi-line phone systems.
- Maintain accurate records of guest information and transactions.
- Arrive to scheduled shifts timely and perform the duties as requested by hotel manager.
- Address guest concerns promptly to ensure satisfaction and enhance guest relations.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests prior to check-in.
- Uphold high standards of hospitality and customer service at all times.
Experience
- Previous experience in a hostess, front desk role or hospitality preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work flexible hours, including weekends, as required by hotel operations.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Salary : $12 - $14