What are the responsibilities and job description for the Director of Learning & Development position at PCSI - Professional Contract Services, Inc?
PCSI is looking for a Director of Learning & Development to lead and evolve our enterprise learning strategy, programs, and systems. This role is responsible for building scalable learning experiences that support leadership development and align with organizational priorities.
As the Director of Learning & Development, you’ll own the direction and ongoing rollout of the PCSI Academy, ensuring strong adoption and measurable impact across Emerging Leaders, Leadership Development, and Career Development programs. You’ll partner with business leaders to identify development needs, prioritize initiatives, and use data to continuously improve outcomes. You’ll also lead a Senior Instructional Designer, providing guidance and oversight to ensure high-quality, effective learning experiences.
This role is ideal for a hands-on leader who enjoys balancing strategy and execution, building practical solutions, and leading programs that make a meaningful impact across a mission-driven organization.
How You'll Work
PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.
What You’ll Do as Director of Learning & Development:
Learning Strategy & Needs Analysis
Required Qualifications
All veterans and/or persons with all types of disabilities are strongly encouraged to apply!
As the Director of Learning & Development, you’ll own the direction and ongoing rollout of the PCSI Academy, ensuring strong adoption and measurable impact across Emerging Leaders, Leadership Development, and Career Development programs. You’ll partner with business leaders to identify development needs, prioritize initiatives, and use data to continuously improve outcomes. You’ll also lead a Senior Instructional Designer, providing guidance and oversight to ensure high-quality, effective learning experiences.
This role is ideal for a hands-on leader who enjoys balancing strategy and execution, building practical solutions, and leading programs that make a meaningful impact across a mission-driven organization.
How You'll Work
- Must be located in the Austin, TX metro area.
- Hybrid schedule, working on-site at least 3 days per week.
PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.
What You’ll Do as Director of Learning & Development:
Learning Strategy & Needs Analysis
- Lead enterprise-wide and function-specific learning needs analyses in collaboration with business leaders and stakeholders to identify skill gaps and development priorities.
- Translate organizational goals into scalable, measurable learning strategies and curricula that support workforce capability and growth.
- Serve as a trusted learning advisor to leaders, ensuring learning initiatives align to business outcomes and workforce strategy.
- Lead the vision, design, and continuous evolution of the PCSI Academy, including:
- Emerging Leaders programs
- Leadership Development curricula
- Career Development pathways
- Ensure programs are scalable, relevant, and aligned with employee progression, internal mobility, and leadership readiness.
- Drive strong adoption through clear communication, stakeholder alignment, and intentional rollout strategies.
- Lead and develop a Senior Instructional Designer, providing coaching, prioritization, and performance feedback.
- Set direction and standards for instructional design, ensuring alignment with adult learning principles and organizational goals.
- Review and guide the development of eLearning, instructor-led, and blended learning experiences to ensure quality, consistency, and impact.
- Leverage Generative AI to enhance design processes, improve efficiency, and elevate learner engagement.
- Establish and track metrics to evaluate learning effectiveness, engagement, and business impact.
- Analyze data and feedback to continuously improve programs, prioritization, and delivery approaches.
- Use insights to influence decision-making and communicate the value of learning initiatives to executive stakeholders.
- Oversee the lifecycle of learning programs and content, including governance, prioritization, and continuous improvement.
- Partner with internal stakeholders on LMS strategy, content organization, and learner experience.
- Build scalable processes and systems that support long-term growth and sustainability of learning programs.
Required Qualifications
- Bachelor’s degree in Instructional Design, Education, Learning & Development, Organizational Development, or a related field (or equivalent experience).
- Experience leading or owning learning and development programs, initiatives, or functions.
- Demonstrated success building or supporting leadership development, career development, or workforce learning programs.
- Experience conducting learning needs analysis and translating business priorities into structured, scalable learning solutions.
- Experience managing or mentoring others, with the ability to provide direction, feedback, and support development.
- Strong understanding of adult learning principles and instructional design frameworks.
- Ability to establish success metrics and use data to evaluate and improve learning programs.
- Strong stakeholder management skills, including the ability to partner with and influence business leaders.
- Experience leading learning and development in a mid-sized, multi-site, or operationally complex organization.
- Experience leveraging Generative AI tools to enhance learning design processes, improve efficiency, or support content development and optimization.
- Exposure to change management, organizational development, or workforce transformation initiatives.
- Annual bonus of up to 13%.
- Health coverage: Medical insurance offering no‑cost employee‑only premiums and comprehensive care for $0 deductible, $0 copays, and $0 prescriptions.
- Dental, Vision, Short Term/Long Term Disability and other coverage offered.
- PTO: 21 days of PTO per year, in addition to all federal holidays.
- 401k plan with matching on contributions up to 6%
- Ability to pass criminal, drug, and driving screening.
- Possess a valid driver’s license and maintain a good driving record.
- Ability to exchange accurate information in person and over the phone.
- Ability to work evening and weekend hours as needed.
- Some travel may be required, up to 15%.
All veterans and/or persons with all types of disabilities are strongly encouraged to apply!