What are the responsibilities and job description for the Regional Manager position at PCSB Bank?
Brookline Bancorp, Inc. is a multi-bank holding company for Brookline Bank, Bank Rhode Island, PCSB Bank and their subsidiaries. Headquartered in Boston, Massachusetts, the Company has $11 billion in assets and branches throughout Massachusetts, Rhode Island, and New York. As a commercially-focused financial institution, the Company, through its banks, offers a wide range of commercial, business and retail banking services, including a full complement of cash management products, on-line banking services, consumer and residential loans and investment services designed to meet the financial needs of small-to mid-sized businesses and retail customers. The Company also provides equipment financing through its Eastern Funding subsidiary
POSITION SUMMARY
Responsible for Branch operations including direct supervision of branch managers throughout 14 branch retail network. Responsible for branch operations, sales, employee development, coaching, branch security, audit, compliance and budget. Work with branch operations, technology, facilities, marketing and business development teams to operate the branches and grow product/solution offerings, deposits, loans and fee revenue.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Manage branch network with 14 locations and 75 staff. Manage branch operations, sales, hiring, staff development/coaching, customer experience, budget, audit, security, procedure, vendor and compliance aspects of retail network. Ensure branch staff is trained and coached to support sales efforts such as deposit growth, fee income growth and new product/solution offerings. Responsible for staff administration which includes hiring, delivering continuous feedback/coach, corrective action documentation and annual performance evaluations.
- Customer Experience- Ensure continuous improvement in customer experience. Primary escalation point for all customer issues.
- Business Development – Partner with Business Development team on growing bank’s customer base.
- Operations – Partner with bank operations team on branch operations.
- Marketing – Partner with Marketing team and execute the Bank’s marketing plan throughout the Retail network. Ensure consistent Marketing message and Retail staff engagement in bank Marketing activities.
- Call Center – Partner with Call Center on branch and call trends.
- Facilities Management – Partner with Facilities team on branch facilities items.
- Audit – Partner with bank Audit team on all branch audit items
- The bank implemented Cohen and Brown sales methodology in 2019. Incumbent should have knowledge/understanding of Cohen and Brown processes.
SUPERVISORY RESPONSIBILITIES
Responsible for managing Branch Managers and Branch Operations Coordinator. Indirectly – All Retail/Branch staff.
QUALIFICATIONS
Preferred candidate has a minimum of 5 (five) years work experience as a Retail Bank district, regional or market management level. Comprehensive knowledge of retail bank operations required. Bachelor’s degree preferred.
SKILLS
Strong leadership, employee development/coaching, verbal and written communication, negotiation, and project management skills required. Ability to interact with all levels within the organization.
TECHNOLOGY SKILLS
Position requires proficiency in Windows operating environment using MS Office applications, specifically, word and excel, and the aptitude to learn new software as required.
CERTIFICATES, LICENSES, REGISTRATIONS
N/A
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to perceive by eye and receive information visually, to move wrist, hands and fingers in repetitive motions, to finger and work mainly with fingers instead of the whole hand or arm, to sit and to utilize close vision at 20” or less. The employee is required to talk and to hear. Occasionally, the employee must balance to avoid falling and to lift and move objects up to 10 pounds. Rarely the employee is required to climb ladders, stairs or ramps and to stoop by bending the body downward and forward by bending at the waist.
