What are the responsibilities and job description for the Hot Runner Technical Specialist/OSR position at PCS Company?
Job Duties:
Prospects, identifies and “hunts” for new Hot Runner customers; Establishes targets and goals for HR sales and activities with management; Travel to customer locations both domestic and international to support PCS hot runner products; Develops and maintains productive working relationships with customers and fellow associates that allow sales and marketing goals to be achieved; Ensures that customers are well satisfied with all products and services; Resolves customer requests, complaints, and problems; Provide technical support and training at customer site during startup of new hot runner systems; Perform rework, modifications, repairs or installation of hot runner systems at customers facility; Obtains customer feedback and continually works to improve products and services; Assist with sales presentations to prospective hot runner customers; Keeps management informed of significant problems through appropriate processes; Utilizes formal account tracking software to record activity at accounts (Salesforce); Work closely with Hot Runner Supplier, Field Sales, Inside Sales, Customer Service and Marketing departments; Remain knowledgeable and up-to-date on changes, developments and new products from hot runner competition; Follow all safety procedures and policies established both at the customer and PCS locations; Comply with PCS Team Member Handbook; Joins industry associations and maintains an active role as required and approved by management; Attends meetings and industry specific trade shows as required; Completes special projects and assists territory personnel as needed; Determines appropriate allocation of time supporting HR’s and territory sales 50% monthly travel required (minimal); Conducts sales calls to seek the placement of product in defined sales territory; Makes recommendations to management regarding product development, pricing, and sales projections; Respond to requests from customers for information; Prospects for new accounts and seeks opportunities to increase existing ones; Conducts regular sales calls to develop customer relationships and follow up on leads; Forecasts long range account sales, product needs, and communicates related information regularly to management; Meets or exceeds established quotas and sales goals; Recommendations for product development, placement, and promotions are made as appropriate; Work closely with Inside Sales, the Customer Management Team, Marketing, and Product Estimators; Remain knowledgeable and up-to-date on changes and developments in our product line; Provides backup for other sales positions as needed; Keeps Company vehicle clean and well maintained.
IF INTERESTED, PLEASE E-MAIL RESUMES:
PCS Company
Sarah Fenn, Human Resources Manager
sfenn@pcs-company.com