What are the responsibilities and job description for the Medical Receptionist position at PCP for Life?
About Us
PCP for Life is committed to providing comprehensive, high-quality and affordable medical treatment for the whole family in Houston. With sensitivity and compassion, we work with our patients to promote good health and wellness in a professional and caring environment.
Our focus on excellence, integrity, and quality health care means you will always be treated with respect and receive the personalized attention you deserve. Our team prides itself on delivering state-of-the-art services combined with our unique, collaborative health care approach.
For more information, please visit us at www.pcpforlife.com
Job Opportunity
PCP for Life is currently seeking a Medical Receptionist for its eight clinics located in the Houston area. The Medical Receptionist is responsible for the front desk operations of the clinic. This position greets all visitors and clients and assists patients with the check-in process. This position is responsible for registration and check-in and collection and posting of all time of service payments.
Days and hours for this position will vary based on clinic locations. Our locations are open Monday to Friday 8a-8p, and Saturday and Sunday from 8 am to 6 pm.
Responsibilities and Duties
Additional duties and responsibilities of the Medical Receptionist include, but are not limited to:
1. Greets patients courteously and professionally.
2. Obtains and/or prepares patient records and other paperwork according to established procedures.
3. Gather information on insurance coverage and/or responsible party, and verifies the accuracy of information; enters and/or updates patient demographic and insurance information for billing and data collection purposes.
4. Maintain patient demographic and insurance information and route appropriate correspondence in electronic medical records according to established policies and procedures.
5. Answers the telephone and routes call when necessary; ensures that the telephone system is forwarded to the answering service at appropriate times.
6. Maintains strict patient confidentiality.
7. Relieves other members of the staff for lunches and breaks as directed.
8. Schedules and/or rescheduled patient visits to ensure efficient patient flow.
9. Records no-shows and cancellations on patient charts and computers. Advises clinical staff of no-shows and cancellations.
10. Collection and posting of all time of service payments and corresponding reconciliation and reporting.
11. Advises/educates patients on clinic policies and answers questions as appropriate. Provides information regarding clinic fee schedules, sliding fee programs, and payment expectations.
12. Collect and assess patient financial documentation for determining sliding fee eligibility
13. Ensure Program eligibility forms are completed as required for the following programs when necessary: Medicaid, Medicare, and other programs.
14. Verify insurance eligibility for all patients prior to the appointment.
15. Advises patients to bring necessary documentation and information to each clinic visit.
16. Other duties as assigned by supervisor.
Qualifications, Education, and Experience:
1. High School Diploma or equivalent
2. Minimum of 6 months experience in family/medical practice or community health setting.
3. Ability to communicate with medical terminology in English. Knowledge of Spanish will be a plus.
4. Ability to deal professionally, courteously, and efficiently with the public and all levels of the organization.
5. Ability to operate computers, copiers, and fax machines.
6. Experience with Microsoft Office, electronic medical records, and practice management system (scheduling) software applications.
7. Can demonstrate effective verbal and written communication skills.
8. Can demonstrate effective customer relation skills, working with diverse populations, often in stressful fast-paced environments.
9. Can demonstrate organizational skills, multi-tasking, and effective use of time.
Perform other duties as assigned by the Patient Services Manager or Health Information
Work is normally performed in a typical office work environment. While performing the responsibilities of this position, the individual is required to have ambulatory skills sufficient to visit various parts of the organization. Requires the ability to reach with hands and arms, climb stairs and occasionally lift and/or move up to 30lbs. Requires sitting and standing for extensive periods of time, operating a computer keyboard, telephone, and other equipment for extended periods of time. Travel to other PCP for Life health centers and other local travel will be required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Background and drug check is part of our hiring process. PCP for Life is An Equal Opportunity Employer.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medical office: 1 year (Preferred)
Language:
- Spanish (Preferred)
Ability to Commute:
- Huntsville, Tx 77340 (Required)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $14 - $16