Bilingual Customer Service Representative (Spanish/English)

PCP for Life | Tidwell & Magnolia — Houston, TX | $13.00–$15.00/hr | Day Shifts, 40 Hrs/Week

This is a bilingual, Spanish-speaking customer service role — the kind of work other clinics might title patient services representative, patient access representative, or medical receptionist. Whatever the label, the job is the same: you're the person on the phone who gets patients where they need to go.

The patients you'll work with are already ours. They see our providers, they're managing conditions like diabetes, high blood pressure, and heart disease, and the entire purpose of our Chronic Care Management team is to keep them out of the hospital.

That work lives or dies on follow-through. A missed callback, a wrong phone number, an appointment nobody rescheduled — that's often how a manageable condition turns into an ER visit. You sit at the front of that process. You take the calls, capture the information correctly the first time, and get patients where they need to be.

You'll sit with our Chronic Care Management team — about 15 people, several here four or five years, following the same patients month after month until those patients call and ask for them by name. This is an entry-level opening, and no prior healthcare experience is required — we'll train you on the medical side. If you already have it, it shortens your ramp and moves you up the pay range. What we can't teach is Spanish fluency, a steady voice on the phone, and the discipline to make the fourth callback of the day with the same care as the first.

THE SCHEDULE

A straightforward, full-time schedule — no rotating 12-hour shifts, no night work.

• Full-time, day hours: Five 8-hour days, 40 hours a week. Either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM, based on location need.
• Weekend coverage: All roles here work one weekend day every week — either a Saturday or a Sunday, not both. It's part of the job, and we're upfront about it.
• On-site: This is an in-person role, based at our Tidwell (northeast Houston / 77093) or Magnolia (77355) location.

WHY JOIN PCP FOR LIFE?

• A Schedule You Can Plan Around: Set day-shift hours, five days a week, with one weekend day. Predictable and easy to build a life around.
• A Real Entry Point: One of the better on-ramps into healthcare in Houston. Reps who prove out have a path into care coordination, lead roles, and other administrative tracks.
• Training Comes First: You'll learn our systems and workflows before you're ever handling patients solo. No being thrown in cold.
• Comprehensive Benefits: Health, Dental, Vision, and Life Insurance plus Paid Time Off (PTO).
• Future Planning: 401(k) with company matching.
• Stability: We've served Houston's communities since 1992 — eight clinics, with new locations opening in Willis and Fulshear.

WHAT YOU'LL DO

• Patient Intake: Bring established patients into the Chronic Care Management program — verify their information, explain how the program works, and set them up correctly from day one.
• Scheduling & Coordination: Book appointments, manage follow-ups, coordinate referrals, and keep the calendar clean.
• Insurance & Eligibility: Verify coverage and eligibility, and answer routine questions about what a patient needs to bring or expect.
• Documentation: Log every interaction in eClinicalWorks with accuracy and consistency. Prior EMR experience helps, but we train for this.
• Follow-Through: Return calls, close loops, and chase down the things that would otherwise sit unresolved. On a busy day, this is most of the job.
• Team Handoffs: Keep coordinators and clinical staff informed with organized, timely updates so patients never have to repeat themselves.

WHAT WE'RE LOOKING FOR

• We'll be straight with you: $13–$15/hr is the range. What comes with it is a predictable schedule, real training, and a track into a growing organization. If that trade works for you, here's what we need:
• Bilingual Spanish/English: Required. This is a Spanish-speaking role — you'll use it on most calls, every day.
• Customer Service Experience: Call center representative, front desk, retail, hospitality — if you've handled volume and stayed pleasant while doing it, that counts.
• Healthcare Familiarity: A plus, not a requirement. If you've worked as a patient services representative, patient access representative, medical receptionist, or patient coordinator — or have medical terminology or EMR exposure — that moves you toward the top of the range.
• Computer Comfort: You can navigate multiple systems at once without losing the thread. Typing speed matters here.
• Attention to Detail: A wrong phone number or a misspelled name creates work for six other people. You catch things.
• Phone Presence: Warm, clear, and composed — including with patients who are frustrated, confused, or worried about their health.
• Reliability: Small team, real coverage needs. Consistent attendance isn't optional here.

COMPENSATION & LOCATION

• Pay: $13.00–$15.00/hr based on experience.
• Schedule: Full-time, 40 hours/week. Day shifts, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. Includes one weekend day (Saturday or Sunday) each week.
• Locations: Tidwell (2302 Tidwell Road, Houston, TX 77093 — northeast Houston) and Magnolia (31350 Friendship Drive, Magnolia, Tx 77355). Reliable transportation required.
• Benefits: Health, Dental, Vision, Life Insurance, PTO, and 401(k) with company match.

Background and drug screening are part of our hiring process. PCP for Life is an Equal Opportunity Employer.

Pay: $13.00 - $15.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Language:

• Spanish (Required)

Ability to Commute:

• Magnolia, TX 77355 (Required)

Work Location: In person

Salary : $13 - $15